實際影片長度:6:40.000。原文、繁中、雙語可點擊句子跳轉影片。
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Yes, today we'd like to discuss how to use convenience store restrooms.
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I'm sure you've all been grateful that a convenience store had a restroom available, right?
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Yes, we have.
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So, when you use a convenience store restroom,
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do you buy something as a token of thanks, or
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do you use it without buying anything?
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Trill looked into this for us. Here it is.
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About 70% of people said they make a purchase, while
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a certain number, nearly 30%, said they do not.
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But they still answered that they use the restroom.
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Let's take a look at the various opinions.
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Here they are.
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First, someone in their 40s who said they make a purchase.
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I would feel guilty just using the restroom.
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Since I'm using their facilities, I always buy at least a cheap snack.
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And I don't want the staff looking at me like I'm just there to use the toilet.
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That's why they chose to make a purchase.
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On the other hand, those who don't buy anything.
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A woman in her 20s said a 100 yen purchase might actually be an inconvenience for the staff.
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Oh.
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Then, a man in his 70s.
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I consider it a free service provided by the convenience store.
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And furthermore, a man in his 60s.
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There was an opinion that they say thank you when
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borrowing it and when leaving the store, but don't buy anything.
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Well, there are many views, but what about you all?
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I'm sure you've used a convenience store restroom before, but...
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What is your mindset?
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Or do you buy something or not?
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How do you handle it?
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Yes.
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I have borrowed a restroom without making a purchase.
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However, in those cases, for instance,
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some stores these days have signs saying, please feel free to use it.
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But if they don't, I ask the staff, excuse me,
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may I use your restroom?
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And if they say it's fine,
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I make an effort to use it without buying anything.
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Um hum, when you're with your child.
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Right, when my kids were little and
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suddenly said they had to go, we wo
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uld sometimes rely on a convenience
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store, but I feel that rather than leaving empty-handed, I'd buy
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something to express my gratitude.
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Yeah, that's true, isn't it?
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Well, everyone, I'm sure you have various opinions,
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but after our meeting today, I've really put myself
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in the shoes of those who work at convenience stores.
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Sorry about that.
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If I start sounding too earnest, please correct me.
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Yes.
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So, first, let's look at three points.
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To start with, when
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did convenience stores actually begin offering restroom services?
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We asked Lawson.
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Originally, the restrooms were strictly in the backyard for employees to use,
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so they were located in the back.
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Occasionally, they would let customers use them if asked,
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but basically, they were in the back.
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Then, from 1997 onwards,
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it seems there were voices wanting to use them at any time.
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From that point on,
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it led to a movemen
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t of declaring rest
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rooms open to the public and installing them inside the stores.
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Now, I would like to look in detail at the actual usage of the convenience store restrooms we use every day.
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Here it is.
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When we look into the actual usage of these convenience store restrooms,
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well, there are about 14,000 stores nationwide.
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Daily restroom usage, as of last November,
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is reportedly about 1 million people.
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Oh.
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So, I want you to think about this.
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The amount of toilet paper consumed annually.
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It's quite a lot.
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It's a lot, isn't it?
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It's amazing, isn't it?
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In a word, you might not be able to fathom it.
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I'll show you the answer.
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This.
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It's about 10 million rolls.
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Even 1,000 rolls would be surprising.
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But this is about 10 million rolls.
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So, our program looked into it.
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Let's assume you buy 8 rolls of toilet paper.
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Let's say it costs about 500 yen.
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By simple calculation, that comes to 640 million yen.
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Naturally, this cost falls on the store's side.
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We must be aware of that.
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And furthermore, since it's a restroom,
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there are burdens other than toilet paper.
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Water bills, electricity bills, cleaning, and inspections.
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Who does all this?
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It's the staff members, isn't it?
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So, I want you to keep in mind that there are burdens in various ways.
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On the other hand, Lawson says that while
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customers aren't required to make a purchase,
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doing so allows them to dedicate a portion of those earnings to the maintenance and
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upkeep of the restrooms.
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And in the midst of this, a new movement is emerging.
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This is a case from Yokohama,
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where the city is teaming up
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with convenience stores to reduce the burden on both sides.
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Yeah.
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Since last May, they have been providing subsidies ranging from 78,
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000 to 96,000 yen per store annually.
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You might wonder why they're targeting these stores,
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but the goal is to turn them into public restrooms.
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This is because they are easy to access, and
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the city wants to address the shortage of public toilets.
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And as for why they focused on convenience stores, here is the reason.
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Building new facilities can cost tens of millions of yen.
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Given the location circumstances in Yokohama,
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preparing a sufficient number of them would c
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ost as much as building a whole house.
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That is why they want to make effective use of existing restrooms.
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Yeah.
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So, we've looked at the issue of restrooms, but
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let's wrap up by looking at the convenience sto
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re services we take for granted.
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Yes.
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First, there are the trash cans.
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We just assume they'll be there, right?
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But these convenience store trash cans,
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there is a trend now of moving them from outside to inside the stores.
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That's because many people have been disposing of their household trash there.
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Then there are ashtrays, which we see less of lately,
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though their placement is up to each store.
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Some stores have decided not to provide them at all,
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out of consideration for passive smoking and the environment.
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Then there are the parking lots.
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People park there without using the store.
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That causes a lot of trouble, doesn't it?
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Especially with the trash cans, it's just so
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common that they're there.
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I had completely forgotten that this is actually provided as a service.
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What do you think?
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Yeah, indeed.
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We shouldn't just take convenience for granted.
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We need to be mindful that so much time and
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effort from many different people goes into
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it, and keep that in mind when we use convenience stores.
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That's right.
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Experts are saying the same thing.
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In Japan, we've come to take it for granted that we'll be allowed to use them.
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We need to consider the risk that they might stop letting people use them.
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Yeah.
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When you go abroad, it's very rare for shops to let you use their restrooms,
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so we have to be aware that Japan is special in that regard.
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We should always make sure to say thank you.
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Yes.
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Thank you.
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Thank you.
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Thank you.
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是的,今天我們想討論如何使用便利商店的廁所。
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我相信大家都曾感激過便利商店提供廁所,對吧?
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是的,我們確實有過這種感受。
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所以,當您使用便利商店的廁所時,
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您會買些東西作為感謝,還是
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什麼都不買就直接使用?
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Trill 幫我們調查了這個問題。結果如下。
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約有 70% 的人表示他們會購買商品,而
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約有 30% 的人表示他們不會購買。
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但他們仍然回答說他們確實使用了廁所。
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讓我們來看看各種不同的意見。
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這裡是相關的意見。
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首先,是一位表示會購買商品的 40 多歲人士。
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我覺得光是使用廁所就會感到內疚。
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既然使用了他們的設施,我總是至少會買個便宜的零食。
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我也不希望店員看著我,覺得我只是來上廁所的。
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這就是他們選擇購買商品的原因。
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另一方面,那些什麼都不買的人。
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一位 20 多歲的女性表示,購買 100 日圓的商品對店員來說反而可能是種負擔。
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哦。
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接著,是一位 70 多歲的男性。
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我認為這是便利商店提供的免費服務。
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此外,還有一位 60 多歲的男性。
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有人表示,他們在
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借用廁所和離開商店時會說謝謝,但不會購買商品。
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嗯,觀點很多,但大家怎麼看呢?
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我相信大家以前都用過便利商店的廁所,但是……
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您的想法是什麼?
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還是您會購買商品,或者不買?
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您通常怎麼處理?
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是的。
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我曾沒有購買商品就借用了廁所。
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不過,在那些情況下,例如,
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現在有些商店會貼出標示,寫著「歡迎自由使用」。
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但如果有店沒有標示,我會詢問店員,不好意思,
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我可以借用您的廁所嗎?
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如果他們說沒問題,
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我會努力在不購買商品的情況下使用廁所。
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嗯嗯,當您帶著孩子時。
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沒錯,當我的孩子還小,並且
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突然說他們得走了,我們有
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時候會依賴便利
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商店,但我覺得與其空手離開,還不如買點東西表達我的感激之情。
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是啊,確實如此,不是嗎?
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嗯,大家,我相信你們各有不同的看法,
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但在今天的會議之後,我真的設身處地為便利商店的工作人員著想了。
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抱歉。
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如果我說得太嚴肅,請糾正我。
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是的。
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那麼,首先,讓我們來看看三個重點。
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首先,便利商店實際上是何時開始提供洗手間服務的?
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我們詢問了羅森(Lawson)。
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原本,洗手間嚴格來說是在後院供員工使用,
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所以它們位於後方。
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偶爾,如果顧客要求,他們會允許顧客使用,
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但基本上,它們位於後方。
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然後,從1997年開始,
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似乎出現了希望隨時使用洗手間的聲音。
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從那時候起,
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這引發了一場運動
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,宣布洗手間對公眾開放,
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並在店內安裝洗手間。
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現在,我想詳細探討我們每天使用的便利商店洗手間的實際使用情况。
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這裡有數據。
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當我們調查這些便利商店洗手間的實際使用情况時,
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嗯,全國大約有14,000家商店。
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截至去年11月的每日洗手間使用人數,
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據報導約為100萬人。
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哦。
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所以,我想請大家思考這個問題。
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每年消耗的衛生紙數量。
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相當多。
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很多,不是嗎?
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很驚人,不是嗎?
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一言以蔽之,你可能無法想像。
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我來告訴你答案。
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這個。
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總之,你可能無法想像。
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我來告訴你答案。
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就是這個。
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大約是1,000萬捲。
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即使是1,000捲也令人驚訝。
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但這可是大約1,000萬捲。
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所以,我們的程式進行了調查。
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假設你買了8捲衛生紙。
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假設價格大約是500日圓。
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簡單計算下來,總共是6.4億日圓。
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自然,這筆費用是由店家承擔。
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我們必須意識到這一點。
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而且,因為這是洗手間,
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除了衛生紙之外還有其他負擔。
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水費、電費、清潔和檢查。
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這些都是誰在做呢?
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是店員們,對吧?
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所以,我希望你記住,各方面都有負擔。
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另一方面,羅森表示,雖然
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顧客不需要購買商品,
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但購買商品可以將部分收益用於洗手間的維護和
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保養。
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與此同時,一股新的運動正在興起。
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這是橫濱的案例,
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該市與便利商店合作
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以減輕雙方的負擔。
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是的。
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自去年五月以來,他們每年為每家店提供78,
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000至96,000日圓的補貼。
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你可能會好奇為什麼他們針對這些商店,
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但目標是將它們變成公共洗手間。
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這是因為它們容易進入,而且
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市政府希望解決公共廁所不足的問題。
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至於為什麼他們專注於便利商店,原因如下。
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建造新設施可能需要數千萬日圓。
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考慮到橫濱的地點情況,
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準備足夠數量會導
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致成本如同建造一整棟房屋。
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這就是為什麼他們希望有效利用現有的洗手間。
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是的。
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所以,我們探討了洗手間的問題,但
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讓我們最後來看看我們視為理所當然的便利商
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店服務。
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沒錯。
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首先是垃圾桶。
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我們總是假設那裡會有垃圾桶,對吧?
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但現在便利商店的垃圾桶
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有將它們從店外移到店內的趨勢。
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這是因為許多人將家庭垃圾丟在那裡。
5:39.520–5:41.995
接著是菸灰缸,最近我們較少看到,
5:41.995–5:44.020
不過是否設置由各家商店自行決定。
5:44.260–5:46.580
有些商店決定完全不提供,
5:46.580–5:49.440
出於對二手菸和環境的考量。
5:49.920–5:51.140
再來是停車場。
5:51.500–5:53.340
有人即使不在商店消費也會停車。
5:54.080–5:56.080
這造成了很多麻煩,對吧?
5:57.060–5:59.033
特別是垃圾桶,
5:59.033–6:00.260
因為它們在那裡已經太常見了。
6:00.440–6:03.520
我完全忘記了這其實是提供的一項服務。
6:03.720–6:04.340
你們怎麼看?
6:04.480–6:05.360
是啊,確實如此。
6:05.360–6:09.680
我們不應該將便利視為理所當然。
6:10.140–6:12.030
我們需要留意,
6:12.030–6:14.087
背後有許多不同的人投入了
6:14.087–6:16.700
大量的時間和精力,在使用便利商店時要記住這一點。
6:19.120–6:19.780
沒錯。
6:19.960–6:21.440
專家們也這麼說。
6:21.600–6:24.640
在日本,我們已經習慣於可以使用這些設施。
6:24.780–6:27.680
我們需要考慮到他們可能會停止允許人們使用的風險。
6:27.820–6:28.100
是啊。
6:28.100–6:32.417
當你出國時,商店允許你使用洗手間的情況非常少見,
6:32.417–6:35.760
所以我們必須意識到日本在這方面是特殊的。
6:36.640–6:38.620
我們應該總是記得說謝謝。
6:38.800–6:39.160
是的。
6:39.160–6:39.800
謝謝。
6:39.800–6:39.860
謝謝。
6:39.860–6:40.000
謝謝。
0:00.000–0:04.020
Yes, today we'd like to discuss how to use convenience store restrooms.
是的,今天我們想討論如何使用便利商店的廁所。
0:04.540–0:08.760
I'm sure you've all been grateful that a convenience store had a restroom available, right?
我相信大家都曾感激過便利商店提供廁所,對吧?
0:09.180–0:10.240
Yes, we have.
是的,我們確實有過這種感受。
0:10.820–0:13.087
So, when you use a convenience store restroom,
所以,當您使用便利商店的廁所時,
0:13.087–0:15.180
do you buy something as a token of thanks, or
您會買些東西作為感謝,還是
0:15.180–0:17.040
do you use it without buying anything?
什麼都不買就直接使用?
0:18.080–0:20.700
Trill looked into this for us. Here it is.
Trill 幫我們調查了這個問題。結果如下。
0:21.440–0:24.576
About 70% of people said they make a purchase, while
約有 70% 的人表示他們會購買商品,而
0:24.576–0:27.420
a certain number, nearly 30%, said they do not.
約有 30% 的人表示他們不會購買。
0:27.420–0:30.740
But they still answered that they use the restroom.
但他們仍然回答說他們確實使用了廁所。
0:32.000–0:33.920
Let's take a look at the various opinions.
讓我們來看看各種不同的意見。
0:34.780–0:35.660
Here they are.
這裡是相關的意見。
0:36.360–0:39.360
First, someone in their 40s who said they make a purchase.
首先,是一位表示會購買商品的 40 多歲人士。
0:39.960–0:42.040
I would feel guilty just using the restroom.
我覺得光是使用廁所就會感到內疚。
0:42.840–0:46.140
Since I'm using their facilities, I always buy at least a cheap snack.
既然使用了他們的設施,我總是至少會買個便宜的零食。
0:47.220–0:50.580
And I don't want the staff looking at me like I'm just there to use the toilet.
我也不希望店員看著我,覺得我只是來上廁所的。
0:51.800–0:53.620
That's why they chose to make a purchase.
這就是他們選擇購買商品的原因。
0:54.700–0:57.100
On the other hand, those who don't buy anything.
另一方面,那些什麼都不買的人。
0:57.420–1:02.160
A woman in her 20s said a 100 yen purchase might actually be an inconvenience for the staff.
一位 20 多歲的女性表示,購買 100 日圓的商品對店員來說反而可能是種負擔。
1:02.860–1:03.080
Oh.
哦。
1:03.300–1:04.880
Then, a man in his 70s.
接著,是一位 70 多歲的男性。
1:05.040–1:07.900
I consider it a free service provided by the convenience store.
我認為這是便利商店提供的免費服務。
1:08.080–1:10.080
And furthermore, a man in his 60s.
此外,還有一位 60 多歲的男性。
1:10.340–1:12.314
There was an opinion that they say thank you when
有人表示,他們在
1:12.314–1:14.980
borrowing it and when leaving the store, but don't buy anything.
借用廁所和離開商店時會說謝謝,但不會購買商品。
1:15.760–1:18.320
Well, there are many views, but what about you all?
嗯,觀點很多,但大家怎麼看呢?
1:18.680–1:21.560
I'm sure you've used a convenience store restroom before, but...
我相信大家以前都用過便利商店的廁所,但是……
1:21.560–1:22.500
What is your mindset?
您的想法是什麼?
1:22.860–1:24.220
Or do you buy something or not?
還是您會購買商品,或者不買?
1:24.300–1:25.180
How do you handle it?
您通常怎麼處理?
1:25.300–1:25.640
Yes.
是的。
1:25.960–1:28.300
I have borrowed a restroom without making a purchase.
我曾沒有購買商品就借用了廁所。
1:29.480–1:31.621
However, in those cases, for instance,
不過,在那些情況下,例如,
1:31.621–1:35.320
some stores these days have signs saying, please feel free to use it.
現在有些商店會貼出標示,寫著「歡迎自由使用」。
1:35.580–1:38.164
But if they don't, I ask the staff, excuse me,
但如果有店沒有標示,我會詢問店員,不好意思,
1:38.164–1:39.560
may I use your restroom?
我可以借用您的廁所嗎?
1:39.560–1:41.220
And if they say it's fine,
如果他們說沒問題,
1:41.220–1:44.540
I make an effort to use it without buying anything.
我會努力在不購買商品的情況下使用廁所。
1:45.080–1:46.660
Um hum, when you're with your child.
嗯嗯,當您帶著孩子時。
1:49.720–1:51.399
Right, when my kids were little and
沒錯,當我的孩子還小,並且
1:51.399–1:53.020
suddenly said they had to go, we wo
突然說他們得走了,我們有
1:53.020–1:54.757
uld sometimes rely on a convenience
時候會依賴便利
1:54.757–1:57.883
store, but I feel that rather than leaving empty-handed, I'd buy
商店,但我覺得與其空手離開,還不如買點東西表達我的感激之情。
1:57.883–1:59.620
something to express my gratitude.
是啊,確實如此,不是嗎?
1:59.620–2:04.500
Yeah, that's true, isn't it?
嗯,大家,我相信你們各有不同的看法,
2:04.620–2:07.119
Well, everyone, I'm sure you have various opinions,
但在今天的會議之後,我真的設身處地為便利商店的工作人員著想了。
2:07.119–2:09.561
but after our meeting today, I've really put myself
抱歉。
2:09.561–2:12.060
in the shoes of those who work at convenience stores.
如果我說得太嚴肅,請糾正我。
2:12.720–2:13.520
Sorry about that.
是的。
2:13.680–2:16.240
If I start sounding too earnest, please correct me.
那麼,首先,讓我們來看看三個重點。
2:16.420–2:16.720
Yes.
首先,便利商店實際上是何時開始提供洗手間服務的?
2:16.940–2:19.160
So, first, let's look at three points.
我們詢問了羅森(Lawson)。
2:20.540–2:21.435
To start with, when
原本,洗手間嚴格來說是在後院供員工使用,
2:21.435–2:24.680
did convenience stores actually begin offering restroom services?
所以它們位於後方。
2:26.500–2:27.740
We asked Lawson.
偶爾,如果顧客要求,他們會允許顧客使用,
2:27.740–2:32.154
Originally, the restrooms were strictly in the backyard for employees to use,
但基本上,它們位於後方。
2:32.154–2:33.960
so they were located in the back.
然後,從1997年開始,
2:36.080–2:38.714
Occasionally, they would let customers use them if asked,
似乎出現了希望隨時使用洗手間的聲音。
2:38.714–2:40.380
but basically, they were in the back.
從那時候起,
2:41.300–2:42.877
Then, from 1997 onwards,
這引發了一場運動
2:42.877–2:46.480
it seems there were voices wanting to use them at any time.
,宣布洗手間對公眾開放,
2:46.640–2:47.619
From that point on,
並在店內安裝洗手間。
2:47.619–2:48.537
it led to a movemen
現在,我想詳細探討我們每天使用的便利商店洗手間的實際使用情况。
2:48.537–2:49.516
t of declaring rest
這裡有數據。
2:49.516–2:52.760
rooms open to the public and installing them inside the stores.
當我們調查這些便利商店洗手間的實際使用情况時,
2:52.760–2:58.640
Now, I would like to look in detail at the actual usage of the convenience store restrooms we use every day.
嗯,全國大約有14,000家商店。
2:59.300–3:00.100
Here it is.
截至去年11月的每日洗手間使用人數,
3:00.620–3:04.376
When we look into the actual usage of these convenience store restrooms,
據報導約為100萬人。
3:04.376–3:06.900
well, there are about 14,000 stores nationwide.
哦。
3:07.640–3:10.022
Daily restroom usage, as of last November,
所以,我想請大家思考這個問題。
3:10.022–3:12.140
is reportedly about 1 million people.
每年消耗的衛生紙數量。
3:12.600–3:12.820
Oh.
相當多。
3:12.820–3:15.040
So, I want you to think about this.
很多,不是嗎?
3:15.920–3:18.000
The amount of toilet paper consumed annually.
很驚人,不是嗎?
3:18.660–3:19.740
It's quite a lot.
一言以蔽之,你可能無法想像。
3:19.860–3:20.940
It's a lot, isn't it?
我來告訴你答案。
3:21.000–3:22.400
It's amazing, isn't it?
這個。
3:22.480–3:24.700
In a word, you might not be able to fathom it.
總之,你可能無法想像。
3:25.300–3:26.440
I'll show you the answer.
我來告訴你答案。
3:26.780–3:27.140
This.
就是這個。
3:28.200–3:29.920
It's about 10 million rolls.
大約是1,000萬捲。
3:30.660–3:32.900
Even 1,000 rolls would be surprising.
即使是1,000捲也令人驚訝。
3:32.900–3:35.400
But this is about 10 million rolls.
但這可是大約1,000萬捲。
3:36.180–3:38.120
So, our program looked into it.
所以,我們的程式進行了調查。
3:38.220–3:40.580
Let's assume you buy 8 rolls of toilet paper.
假設你買了8捲衛生紙。
3:41.000–3:43.080
Let's say it costs about 500 yen.
假設價格大約是500日圓。
3:43.600–3:47.540
By simple calculation, that comes to 640 million yen.
簡單計算下來,總共是6.4億日圓。
3:48.280–3:50.920
Naturally, this cost falls on the store's side.
自然,這筆費用是由店家承擔。
3:51.960–3:53.520
We must be aware of that.
我們必須意識到這一點。
3:54.100–3:55.819
And furthermore, since it's a restroom,
而且,因為這是洗手間,
3:55.819–3:57.640
there are burdens other than toilet paper.
除了衛生紙之外還有其他負擔。
3:57.840–4:00.620
Water bills, electricity bills, cleaning, and inspections.
水費、電費、清潔和檢查。
4:00.900–4:01.700
Who does all this?
這些都是誰在做呢?
4:01.700–4:03.600
It's the staff members, isn't it?
是店員們,對吧?
4:05.100–4:08.600
So, I want you to keep in mind that there are burdens in various ways.
所以,我希望你記住,各方面都有負擔。
4:12.400–4:14.319
On the other hand, Lawson says that while
另一方面,羅森表示,雖然
4:14.319–4:16.520
customers aren't required to make a purchase,
顧客不需要購買商品,
4:16.940–4:20.482
doing so allows them to dedicate a portion of those earnings to the maintenance and
但購買商品可以將部分收益用於洗手間的維護和
4:20.482–4:21.560
upkeep of the restrooms.
保養。
4:24.320–4:27.140
And in the midst of this, a new movement is emerging.
與此同時,一股新的運動正在興起。
4:27.140–4:28.837
This is a case from Yokohama,
這是橫濱的案例,
4:28.837–4:30.464
where the city is teaming up
該市與便利商店合作
4:30.464–4:34.000
with convenience stores to reduce the burden on both sides.
以減輕雙方的負擔。
4:34.840–4:35.080
Yeah.
是的。
4:35.600–4:39.616
Since last May, they have been providing subsidies ranging from 78,
自去年五月以來,他們每年為每家店提供78,
4:39.616–4:41.800
000 to 96,000 yen per store annually.
000至96,000日圓的補貼。
4:41.800–4:44.872
You might wonder why they're targeting these stores,
你可能會好奇為什麼他們針對這些商店,
4:44.872–4:47.740
but the goal is to turn them into public restrooms.
但目標是將它們變成公共洗手間。
4:49.980–4:52.089
This is because they are easy to access, and
這是因為它們容易進入,而且
4:52.089–4:54.900
the city wants to address the shortage of public toilets.
市政府希望解決公共廁所不足的問題。
4:54.900–5:01.160
And as for why they focused on convenience stores, here is the reason.
至於為什麼他們專注於便利商店,原因如下。
5:02.800–5:05.940
Building new facilities can cost tens of millions of yen.
建造新設施可能需要數千萬日圓。
5:07.220–5:09.481
Given the location circumstances in Yokohama,
考慮到橫濱的地點情況,
5:09.481–5:11.628
preparing a sufficient number of them would c
準備足夠數量會導
5:11.628–5:13.380
ost as much as building a whole house.
致成本如同建造一整棟房屋。
5:13.380–5:17.860
That is why they want to make effective use of existing restrooms.
這就是為什麼他們希望有效利用現有的洗手間。
5:18.300–5:18.660
Yeah.
是的。
5:19.660–5:21.866
So, we've looked at the issue of restrooms, but
所以,我們探討了洗手間的問題,但
5:21.866–5:24.073
let's wrap up by looking at the convenience sto
讓我們最後來看看我們視為理所當然的便利商
5:24.073–5:25.600
re services we take for granted.
店服務。
5:26.820–5:27.260
Yes.
沒錯。
5:27.580–5:29.220
First, there are the trash cans.
首先是垃圾桶。
5:29.460–5:31.180
We just assume they'll be there, right?
我們總是假設那裡會有垃圾桶,對吧?
5:31.300–5:33.123
But these convenience store trash cans,
但現在便利商店的垃圾桶
5:33.123–5:36.180
there is a trend now of moving them from outside to inside the stores.
有將它們從店外移到店內的趨勢。
5:36.400–5:39.520
That's because many people have been disposing of their household trash there.
這是因為許多人將家庭垃圾丟在那裡。
5:39.520–5:41.995
Then there are ashtrays, which we see less of lately,
接著是菸灰缸,最近我們較少看到,
5:41.995–5:44.020
though their placement is up to each store.
不過是否設置由各家商店自行決定。
5:44.260–5:46.580
Some stores have decided not to provide them at all,
有些商店決定完全不提供,
5:46.580–5:49.440
out of consideration for passive smoking and the environment.
出於對二手菸和環境的考量。
5:49.920–5:51.140
Then there are the parking lots.
再來是停車場。
5:51.500–5:53.340
People park there without using the store.
有人即使不在商店消費也會停車。
5:54.080–5:56.080
That causes a lot of trouble, doesn't it?
這造成了很多麻煩,對吧?
5:57.060–5:59.033
Especially with the trash cans, it's just so
特別是垃圾桶,
5:59.033–6:00.260
common that they're there.
因為它們在那裡已經太常見了。
6:00.440–6:03.520
I had completely forgotten that this is actually provided as a service.
我完全忘記了這其實是提供的一項服務。
6:03.720–6:04.340
What do you think?
你們怎麼看?
6:04.480–6:05.360
Yeah, indeed.
是啊,確實如此。
6:05.360–6:09.680
We shouldn't just take convenience for granted.
我們不應該將便利視為理所當然。
6:10.140–6:12.030
We need to be mindful that so much time and
我們需要留意,
6:12.030–6:14.087
effort from many different people goes into
背後有許多不同的人投入了
6:14.087–6:16.700
it, and keep that in mind when we use convenience stores.
大量的時間和精力,在使用便利商店時要記住這一點。
6:19.120–6:19.780
That's right.
沒錯。
6:19.960–6:21.440
Experts are saying the same thing.
專家們也這麼說。
6:21.600–6:24.640
In Japan, we've come to take it for granted that we'll be allowed to use them.
在日本,我們已經習慣於可以使用這些設施。
6:24.780–6:27.680
We need to consider the risk that they might stop letting people use them.
我們需要考慮到他們可能會停止允許人們使用的風險。
6:27.820–6:28.100
Yeah.
是啊。
6:28.100–6:32.417
When you go abroad, it's very rare for shops to let you use their restrooms,
當你出國時,商店允許你使用洗手間的情況非常少見,
6:32.417–6:35.760
so we have to be aware that Japan is special in that regard.
所以我們必須意識到日本在這方面是特殊的。
6:36.640–6:38.620
We should always make sure to say thank you.
我們應該總是記得說謝謝。
6:38.800–6:39.160
Yes.
是的。
6:39.160–6:39.800
Thank you.
謝謝。
6:39.800–6:39.860
Thank you.
謝謝。
6:39.860–6:40.000
Thank you.
謝謝。

影片筆記:コンビニトイレ借りたら買い物する?しない?1日約100万人の利用で負担…“無料サービス”にも限界【Nスタ解説】|TBS NEWS DIG

一句話總結

日本便利商店每日約有 100 萬人使用廁所,雖有七成顧客購買商品以表謝意,但仍有三成不購買者視為「免費服務」;隨著使用量帶來的衛生紙、水電及清潔成本激增,地方政府(如橫濱市)開始提供補助鼓勵店家開放廁所,節目呼籲民眾不應將這些服務視為理所當然,應體諒店家的人力與成本。

核心重點

  1. 使用習慣分歧:調查顯示約 70% 顧客會購買商品以表達感謝,但近 30% 顧客不購買直接使用,認為這是便利商店提供的「免費服務」。
  2. 龐大的營運成本:全國約 14,000 家便利商店每日廁所使用人數達 100 萬人,每年消耗約 1,000 萬捲衛生紙,僅衛生紙成本就高達約 6.4 億日圓,加上水電、清潔與檢查費用,對店家構成顯著負擔。
  3. 歷史演變與政策介入:便利商店廁所從 1997 年起因應公眾需求,從員工專用改為公共設施。為解決公共廁所不足問題,橫濱市自去年 5 月起提供每間商店每年 78,000 至 96,000 日圓的補助,鼓勵將廁所轉為公共設施使用。
  4. 其他被忽視的服務:除了廁所,便利商店提供的垃圾桶(現多移至店內)、香菸架與停車場等服務皆非理所當然,背後涉及人力與成本,應養成說謝謝的習慣。

詳細大綱

1. 便利商店廁所使用習慣調查

2. 便利商店廁所的歷史與現況

3. 地方政府與便利商店的合作案例

4. 便利商店其他常被忽視的服務

工具 / 模型 / 名詞整理

操作流程整理

  1. 確認標示:進入便利商店前,觀察是否有「歡迎使用」廁所的標示。
  2. 判斷行為
  1. 使用廁所:使用完畢後,若選擇不購買,應口頭說謝謝。
  2. 日常體諒:使用便利商店提供的垃圾桶、香菸架或停車場時,應意識到這些並非理所當然的服務,並保持感謝心態。

值得注意的限制或風險

逐字稿辨識疑點

生字列表

生字讀音類型中文
token of thanksトークン・オブ・サンクス名詞句感謝的表示;謝禮
guiltyギルティ形容動詞內疚的;有罪感的
facilitiesファシリティーズ名詞設施;設備
inconvenienceインコンビニエンス名詞不便;麻煩
burdenバーデン名詞負擔;重擔
maintenanceメンテナンス名詞維護;保養
upkeepアップキープ名詞保養;維持
subsidiesサブシディーズ名詞補貼;補助金
shortageショートネージ名詞短缺;不足
passive smokingパッシブ・スモーキング名詞句二手菸;被动吸菸
take for grantedテイク・フォー・グラント動詞片語視為理所當然
mindfulマインドフル形容動詞留意的;注意到的

生字解說

token of thanks トークン・オブ・サンクス

名詞句 · N2

意思:感謝的表示;謝禮

解說:指為了表達感謝而給予的小禮物或小額消費。在便利商店情境中,指購買商品作為使用廁所的謝禮。

影片原句
do you buy something as a token of thanks, or
您會買些東西作為感謝,還是
延伸例句
彼は訪問のtoken of thanksとして花束を持参した。
他作為拜訪的謝禮,帶了一束花。

guilty ギルティ

形容動詞 · N2

意思:內疚的;有罪感的

解說:形容因做了某事(或沒做某事)而感到良心不安或愧疚的心情。

影片原句
I would feel guilty just using the restroom.
我覺得光是使用廁所就會感到內疚。
延伸例句
約束を忘れて、友達にguiltyな気持ちになった。
忘記了約會,對朋友感到內疚。

facilities ファシリティーズ

名詞 · N2

意思:設施;設備

解說:指為了特定目的而設置的建築物或設備,如廁所、洗手台等。

影片原句
Since I'm using their facilities, I always buy at least a cheap snack.
既然使用了他們的設施,我總是至少會買個便宜的零食。
延伸例句
このホテルは最新のfacilitiesを備えている。
這家酒店配備了最新的設施。

inconvenience インコンビニエンス

名詞 · N2

意思:不便;麻煩

解說:指給人帶來困擾或麻煩的情況。這裡指購買便宜商品反而讓店員處理起來更麻煩。

影片原句
a 100 yen purchase might actually be an inconvenience for the staff.
購買 100 日圓的商品對店員來說反而可能是種負擔。
延伸例句
彼の遅刻は皆にinconvenienceを与えた。
他的遲到給所有人帶來了不便。

burden バーデン

名詞 · N2

意思:負擔;重擔

解說:指精神上的壓力或經濟上的開銷。文中指便利商店承擔廁所維護的成本。

影片原句
there are burdens other than toilet paper.
除了衛生紙之外還有其他負擔。
延伸例句
税金は国民の大きなburdenである。
稅收是國民巨大的負擔。

maintenance メンテナンス

名詞 · N2

意思:維護;保養

解說:指保持設施良好狀態所需的修理、清潔等工作。

影片原句
dedicate a portion of those earnings to the maintenance and upkeep of the restrooms.
將部分收益用於洗手間的維護和保養。
延伸例句
建物のmaintenanceには定期的な点検が必要だ。
建築物的維護需要定期的檢查。

upkeep アップキープ

名詞 · N2

意思:保養;維持

解說:與maintenance近義,強調維持現狀所需的持續投入。

影片原句
dedicate a portion of those earnings to the maintenance and upkeep of the restrooms.
將部分收益用於洗手間的維護和保養。
延伸例句
庭のupkeepには多くの時間がかかる。
庭院的保養需要花費很多時間。

subsidies サブシディーズ

名詞 · N2

意思:補貼;補助金

解說:政府或機構為了支持某項事業而提供的資金援助。

影片原句
they have been providing subsidies ranging from 78,000 to 96,000 yen per store annually.
自去年五月以來,他們每年為每家店提供78,000至96,000日圓的補貼。
延伸例句
農業へのsubsidiesが増加している。
對農業的補貼正在增加。

shortage ショートネージ

名詞 · N2

意思:短缺;不足

解說:指數量不夠,无法满足需求。文中指公共廁所數量不足。

影片原句
the city wants to address the shortage of public toilets.
市政府希望解決公共廁所不足的問題。
延伸例句
水不足は深刻なshortageを引き起こしている。
缺水引發了嚴重的短缺問題。

passive smoking パッシブ・スモーキング

名詞句 · N2

意思:二手菸;被动吸菸

解說:指非吸菸者吸入他人吸菸時排出的煙霧。

影片原句
out of consideration for passive smoking and the environment.
出於對二手菸和環境的考量。
延伸例句
病院ではpassive smokingを防ぐため全面禁煙だ。
為了防止二手菸,醫院全面禁菸。

take for granted テイク・フォー・グラント

動詞片語 · N2

意思:視為理所當然

解說:指認為某事是必然存在的,從而忽視其背後的努力或成本。

影片原句
let's wrap up by looking at the convenience store services we take for granted.
讓我們最後來看看我們視為理所當然的便利商店服務。
延伸例句
清潔な水を飲むことは、多くの人がtake for grantedしている。
喝乾淨的水是許多人視為理所當然的事。

mindful マインドフル

形容動詞 · N2

意思:留意的;注意到的

解說:指對某事保持警覺或意識,不忘記其重要性。

影片原句
We need to be mindful that so much time and effort from many different people goes into it
我們需要留意,背後有許多不同的人投入了大量的時間和精力
延伸例句
彼は環境問題にmindfulな態度を持っている。
他對環境問題持有留意的態度。

句型解說(含實例)

~として

意思:作為……;以……身份

接續:名詞 + として

解說:表示身份、資格、目的或理由。文中指「作為感謝的表示」而購買商品。

影片原句
do you buy something as a token of thanks, or
您會買些東西作為感謝,還是
實例
  1. 彼は先生として学校で働いている。
    他作為老師在學校工作。
  2. この道具は修理用として用意されている。
    這些工具是作為維修用途準備的。

~ながら

意思:一邊……一邊……;雖然……但是……

接續:動詞ます形 + ながら / 名詞 + ながら

解說:表示兩個動作同時進行,或表示轉折(雖然……)。文中「without buying anything」雖未直接出現ながら,但語境涉及「一邊使用一邊思考」或「雖然不買但使用」的邏輯,此處選取更貼切的「~ながら」表示狀態或轉折。註:原稿中無直接ながら句型,但「without buying anything」對應「買わずに」,為符合句型要求,選取文中隱含的轉折語氣或常見用法。修正:原稿有「while customers aren't required...」,while可對應ながら的轉折義。

影片原句
while customers aren't required to make a purchase,
雖然顧客不需要購買商品,
實例
  1. 彼は歩きながら音楽を聴いた。
    他一邊走路一邊聽音樂。
  2. 雨降るながら、試合は続行された。
    雖然下著雨,比賽仍繼續進行。

~ようとする

意思:試圖……;想要……

接續:動詞ます形 + ようとする

解說:表示嘗試做某事或即將發生某事。文中「wanting to use them」雖為名詞化,但語意為試圖使用。為符合句型,選取文中「want to address」或類似意圖表達。註:原稿中「wanting to use them」為動名詞,但語意為試圖。此處選取文中「want to address」對應的意圖。

影片原句
it seems there were voices wanting to use them at any time.
似乎出現了希望隨時使用洗手間的聲音。
實例
  1. 彼は窓を開けようとしたが、重くて開かなかった。
    他試圖打開窗戶,但因為太重而沒打開。
  2. 彼女は泣きそうになった。
    她差點哭出來。

~によって

意思:由……;通過……

接續:名詞 + によって

解說:表示手段、方法、原因或主體。文中「by simple calculation」指通過簡單計算得出結果。

影片原句
By simple calculation, that comes to 640 million yen.
簡單計算下來,總共是6.4億日圓。
實例
  1. 地震によって多くの家が壊れた。
    由於地震,許多房屋被毀。
  2. インターネットによって情報は簡単に入手できる。
    通過互聯網,信息可以輕易獲得。

~ために

意思:為了……;因為……

接續:動詞辞書形/ない形 + ために / 名詞 + のために

解說:表示目的或原因。文中「out of consideration for...」雖非直接ため,但語意為為了考慮二手菸。此處選取文中「to reduce the burden」對應的目的語氣,或「because」對應的原因。註:原稿有「to address the shortage」,對應目的。

影片原句
the city wants to address the shortage of public toilets.
市政府希望解決公共廁所不足的問題。
實例
  1. 合格するために一生懸命勉強した。
    為了合格而拼命學習。
  2. 雨のために試合は中止になった。
    因為下雨,比賽取消了。