0:00.000–0:04.020
Yes, today we'd like to discuss how to use convenience store restrooms.
0:04.540–0:08.760
I'm sure you've all been grateful that a convenience store had a restroom available, right?
0:09.180–0:10.240
Yes, we have.
0:10.840–0:13.148
So, when you use a convenience store restroom,
0:13.148–0:15.160
do you buy something as a token of thanks,
0:15.460–0:17.040
or do you use it without buying anything?
0:18.260–0:20.700
Trill looked into this for us. Here it is.
0:21.420–0:24.556
About 70% of people said they make a purchase, while
0:24.556–0:27.400
a certain number, nearly 30%, said they do not.
0:27.400–0:30.740
But they still answered that they use the restroom.
0:32.000–0:33.940
Let's take a look at the various opinions.
0:34.800–0:35.660
Here they are.
0:36.380–0:39.380
First, someone in their 40s who said they make a purchase.
0:39.740–0:42.040
I would feel guilty just using the restroom.
0:42.860–0:46.160
Since I'm using their facilities, I always buy at least a cheap snack.
0:47.220–0:50.580
And I don't want the staff looking at me like I'm just there to use the toilet.
0:51.800–0:53.640
That's why they chose to make a purchase.
0:53.640–0:56.984
On the other hand, those who don't buy anything,
0:56.984–1:00.160
a woman in her 20s said a 100 yen purchase might
1:00.160–1:02.160
actually be an inconvenience for the staff.
1:02.860–1:03.080
Oh.
1:03.300–1:04.880
Then, a man in his 70s.
1:05.040–1:07.900
I consider it a free service provided by the convenience store.
1:08.080–1:10.080
And furthermore, a man in his 60s.
1:10.340–1:12.189
There was an opinion that they say thank you when
1:12.189–1:13.760
borrowing it and when leaving the store,
1:14.080–1:14.980
but don't buy anything.
1:15.660–1:18.320
Well, there are many views, but what about you all?
1:18.640–1:21.640
I'm sure you've used a convenience store restroom before, but...
1:21.640–1:24.220
What is your mindset?Or do you buy something or not?
1:24.300–1:25.180
How do you handle it?
1:25.280–1:25.640
Yes.
1:26.060–1:28.300
I have borrowed a restroom without making a purchase.
1:29.540–1:31.588
However, in those cases, for instance,
1:31.588–1:33.760
some stores these days have signs saying,
1:34.040–1:35.320
Please feel free to use it.
1:35.600–1:39.580
But if they don't, I ask the staff,Excuse me, may I use your restroom?
1:39.580–1:41.240
And if they say it's fine,
1:41.240–1:44.560
I make an effort to use it without buying anything.
1:45.100–1:45.540
Um hum.
1:45.780–1:46.660
When you're with your child.
1:46.660–1:49.584
Right, when my kids were little and
1:49.584–1:54.020
suddenly said they had to go, we would sometimes rely
1:54.020–1:55.352
on a convenience store, but
1:55.352–1:58.480
I feel that rather than leaving empty-handed, I'd buy something
1:58.480–1:59.620
to express my gratitude.
2:02.620–2:04.500
Yeah, that's true, isn't it?
2:04.500–2:07.311
Well, everyone, I'm sure you have various opinions,
2:07.311–2:09.100
but after our meeting today, I've
2:09.100–2:12.060
really put myself in the shoes of those who work at convenience stores.
2:12.060–2:16.260
Sorry about that, if I start sounding too earnest, please correct me.
2:16.420–2:16.720
Yes.
2:16.940–2:19.180
So, first, let's look at three points.
2:20.580–2:21.471
To start with, when
2:21.471–2:24.700
did convenience stores actually begin offering restroom services?
2:26.540–2:27.740
We asked Lawson.
2:28.620–2:33.060
Originally, the restrooms were strictly in the backyard for employees to use, so they were
2:33.060–2:33.980
located in the back.
2:36.060–2:38.769
Occasionally, they would let customers use them if asked,
2:38.769–2:40.040
but basically, they were in
2:40.040–2:40.400
the back.
2:40.400–2:42.244
Then, from 1997 onwards,
2:42.244–2:46.460
it seems there were voices wanting to use them at any time.
2:46.460–2:47.516
From that point on,
2:47.516–2:51.080
it led to a movement of declaring restrooms open to the public and
2:51.080–2:52.800
installing them inside the stores.
2:52.800–2:57.580
Now, I would like to look in detail at the actual usage of the convenience store restrooms
2:57.580–2:58.620
we use every day.
2:58.620–2:59.620
Here it is.
2:59.620–3:03.923
When we look into the actual usage of these convenience store restrooms,
3:03.923–3:04.840
well, there are
3:04.840–3:06.880
about 14,000 stores nationwide.
3:06.880–3:09.665
Daily restroom usage, as of last November,
3:09.665–3:12.140
is reportedly about 1 million people.
3:12.140–3:12.820
Oh.
3:12.940–3:14.940
So, I want you to think about this.
3:14.940–3:17.560
The amount of toilet paper consumed annually.
3:17.560–3:19.280
It's quite a lot.
3:19.280–3:20.940
It's a lot, isn't it?
3:20.940–3:21.940
It's amazing, isn't it?
3:21.940–3:24.680
In a word, you might not be able to fathom it.
3:24.680–3:25.940
I'll show you the answer.
3:25.940–3:26.940
This.
3:26.940–3:31.100
It's about 10 million rolls.
3:31.100–3:33.720
Even 1,000 rolls would be surprising.
3:33.720–3:36.000
But this is about 10 million rolls.
3:36.000–3:38.380
So, our program looked into it.
3:38.380–3:41.200
Let's assume you buy 8 rolls of toilet paper.
3:41.200–3:43.720
Let's say it costs about 500 yen.
3:43.720–3:48.500
By simple calculation, that comes to 640 million yen.
3:48.500–3:52.440
Naturally, this cost falls on the store's side.
3:52.440–3:54.200
We must be aware of that.
3:54.200–3:56.055
And furthermore, since it's a restroom,
3:56.055–3:58.620
there are burdens other than toilet paper, water bills,
3:58.620–4:01.000
electricity bills, cleaning, and inspections.
4:01.000–4:02.120
Who does all this?
4:02.120–4:04.540
It's the staff members, isn't it?
4:04.540–4:12.840
So, I want you to keep in mind that there are burdens in various ways.
4:12.840–4:14.719
On the other hand, Lawson says that while
4:14.719–4:17.260
customers aren't required to make a purchase, doing so
4:17.260–4:21.020
allows them to dedicate a portion of those earnings to the maintenance and upkeep of the
4:21.020–4:24.760
restrooms.
4:24.760–4:28.520
And in the midst of this, a new movement is emerging.
4:28.520–4:29.834
This is a case from Yokohama,
4:29.834–4:32.680
where the city is teaming up with convenience stores to reduce
4:32.680–4:34.820
the burden on both sides.
4:34.820–4:35.820
Yeah.
4:35.820–4:39.918
Since last May, they have been providing subsidies ranging from 78,
4:39.918–4:41.500
000 to 96,000 yen per store
4:41.500–4:43.360
annually.
4:43.360–4:45.581
You might wonder why they're targeting these stores,
4:45.581–4:47.160
but the goal is to turn them into public
4:47.160–4:50.380
restrooms.
4:50.380–4:52.293
This is because they are easy to access, and
4:52.293–4:54.100
the city wants to address the shortage of
4:54.100–4:58.000
public toilets.
4:58.000–5:03.380
And as for why they focused on convenience stores, here is the reason.
5:03.380–5:07.420
Building new facilities can cost tens of millions of yen.
5:07.420–5:09.498
Given the location circumstances in Yokohama,
5:09.498–5:11.420
preparing a sufficient number of them would
5:11.420–5:15.060
cost as much as building a whole house.
5:15.060–5:18.440
That is why they want to make effective use of existing restrooms.
5:18.440–5:19.440
Yeah.
5:19.440–5:21.790
So, we've looked at the issue of restrooms, but
5:21.790–5:23.960
let's wrap up by looking at the convenience
5:23.960–5:26.940
store services we take for granted.
5:26.940–5:27.940
Yes.
5:27.940–5:29.560
First, there are the trash cans.
5:29.560–5:31.380
We just assume they'll be there, right?
5:31.380–5:33.206
With these convenience store trash cans,
5:33.206–5:35.240
there is a trend now of moving them from outside
5:35.240–5:36.560
to inside the stores.
5:36.560–5:39.800
That's because many people have been disposing of their household trash there.
5:39.800–5:42.101
Then there are ashtrays, which we see less of lately,
5:42.101–5:43.460
though their placement is up to
5:43.460–5:44.460
each store.
5:44.460–5:46.774
Some stores have decided not to provide them at all,
5:46.774–5:48.280
out of consideration for passive
5:48.280–5:50.040
smoking and the environment.
5:50.040–5:51.720
Then there are the parking lots.
5:51.720–5:54.280
People park there without using the store.
5:54.280–5:57.580
That causes a lot of trouble, doesn't it?
5:57.580–5:59.307
Especially with the trash cans, it's just so
5:59.307–6:00.380
common that they're there.
6:00.380–6:03.620
I had completely forgotten that this is actually provided as a service.
6:03.620–6:04.240
What do you think?
6:04.240–6:05.240
Yeah.
6:05.240–6:06.240
Indeed.
6:06.240–6:10.260
We shouldn't just take convenience for granted.
6:10.260–6:12.032
We need to be mindful that so much time and
6:12.032–6:13.960
effort from many different people goes into
6:13.960–6:17.300
it, and keep that in mind when we use convenience stores.
6:17.300–6:21.560
That's right.Experts are saying the same thing.
6:21.560–6:24.860
In Japan, we've come to take it for granted that we'll be allowed to use them.
6:24.860–6:28.100
We need to consider the risk that they might stop letting people use them.
6:28.100–6:29.260
Yeah.
6:29.260–6:30.220
When you go abroad,
6:30.220–6:33.460
it's very rare for shops to let you use their restrooms, so we have
6:33.460–6:36.980
to be aware that Japan is special in that regard.
6:36.980–6:38.600
We should always make sure to say thank you.
6:38.600–6:39.600
Yes.
6:39.600–6:40.000
Yes.
0:00.000–0:04.020
是的，今天我們想討論如何便利商店洗手間的使用方式。
0:04.540–0:08.760
我相信大家都曾感激過便利商店提供洗手間，對吧？
0:09.180–0:10.240
是的，我們確實有過這種感受。
0:10.840–0:13.148
所以，當您使用便利商店洗手間時，
0:13.148–0:15.160
您會購買商品作為感謝的表示，
0:15.460–0:17.040
還是不購買任何東西就直接使用呢？
0:18.260–0:20.700
Trill 幫我們調查了這個問題。結果如下。
0:21.420–0:24.556
約有 70% 的人表示他們會購買商品，而
0:24.556–0:27.400
約有 30% 的人表示他們不會購買。
0:27.400–0:30.740
但他們仍然回答說他們確實使用了洗手間。
0:32.000–0:33.940
讓我們來看看各種不同的意見。
0:34.800–0:35.660
這裡是他們的回答。
0:36.380–0:39.380
首先，是一位表示會購買商品的 40 多歲人士。
0:39.740–0:42.040
我覺得光是使用洗手間就會感到內疚。
0:42.860–0:46.160
既然使用了他們的設施，我總是至少會買個便宜的零食。
0:47.220–0:50.580
我也不希望店員看著我，覺得我只是來上廁所的。
0:51.800–0:53.640
這就是他們選擇購買商品的原因。
0:53.640–0:56.984
另一方面，那些不購買商品的人，
0:56.984–1:00.160
一位 20 多歲的女性表示，購買 100 日圓的商品可能會
1:00.160–1:02.160
對店員造成不便。
1:02.860–1:03.080
哦。
1:03.300–1:04.880
接著，是一位 70 多歲的男性。
1:05.040–1:07.900
我認為這是便利商店提供的免費服務。
1:08.080–1:10.080
此外，還有一位 60 多歲的男性。
1:10.340–1:12.189
有人表示，他們在
1:12.189–1:13.760
借用洗手間和離開商店時會說謝謝，
1:14.080–1:14.980
但不會購買任何商品。
1:15.660–1:18.320
嗯，觀點很多，但大家怎麼看呢？
1:18.640–1:21.640
我相信大家以前都用過便利商店的洗手間，但是……
1:21.640–1:24.220
您的想法是什麼？您會購買商品還是不買呢？
1:24.300–1:25.180
您是如何處理的呢？
1:25.280–1:25.640
是的。
1:26.060–1:28.300
我有過不購買商品就借用洗手間的經驗。
1:29.540–1:31.588
不過，在那些情況下，例如，
1:31.588–1:33.760
現在有些商店會張貼標示，
1:34.040–1:35.320
請隨意使用。
1:35.600–1:39.580
但如果不張貼，我會詢問店員：「不好意思，我可以借用您的洗手間嗎？」
1:39.580–1:41.240
如果他們說沒問題，
1:41.240–1:44.560
我會努力在不購買商品的情況下使用。
1:45.100–1:45.540
嗯嗯。
1:45.780–1:46.660
當你和孩子在一起的時候。
1:46.660–1:49.584
對，當我的孩子還小的時候，
1:49.584–1:54.020
突然說他們必須去上廁所，我們有時會依賴
1:54.020–1:55.352
便利商店，但是
1:55.352–1:58.480
我覺得與其空手離開，不如買點東西
1:58.480–1:59.620
來表達我的感謝。
2:02.620–2:04.500
是啊，確實如此，對吧？
2:04.500–2:07.311
嗯，大家肯定都有不同的看法，
2:07.311–2:09.100
但經過今天的會議後，我
2:09.100–2:12.060
真的設身處地為便利商店的工作人員著想了。
2:12.060–2:16.260
抱歉，如果我說得太嚴肅，請糾正我。
2:16.420–2:16.720
是的。
2:16.940–2:19.180
那麼，首先，讓我們來看三個重點。
2:20.580–2:21.471
首先，
2:21.471–2:24.700
便利商店實際上是何時開始提供廁所服務的？
2:26.540–2:27.740
我們詢問了羅森（Lawson）。
2:28.620–2:33.060
原本，廁所嚴格來說是在後院供員工使用，所以它們
2:33.060–2:33.980
位於後方。
2:36.060–2:38.769
偶爾，如果顧客要求，他們會讓顧客使用，
2:38.769–2:40.040
但基本上，它們是在
2:40.040–2:40.400
後方。
2:40.400–2:42.244
然後，從1997年開始，
2:42.244–2:46.460
似乎出現了希望隨時使用廁所的聲音。
2:46.460–2:47.516
從那以後，
2:47.516–2:51.080
這引發了一項運動，宣布廁所開放給公眾使用，並
2:51.080–2:52.800
在店內安裝廁所。
2:52.800–2:57.580
現在，我想詳細探討我們每天使用的便利商店廁所
2:57.580–2:58.620
的實際使用情況。
2:58.620–2:59.620
這裡是。
2:59.620–3:03.923
當我們調查這些便利商店廁所的實際使用情況時，
3:03.923–3:04.840
嗯，全國大約有
3:04.840–3:06.880
14,000家店鋪。
3:06.880–3:09.665
截至去年11月的每日廁所使用人數，
3:09.665–3:12.140
據報導約為100萬人。
3:12.140–3:12.820
哦。
3:12.940–3:14.940
所以，我想請大家思考這個問題。
3:14.940–3:17.560
每年消耗的衛生紙數量。
3:17.560–3:19.280
相當多。
3:19.280–3:20.940
數量很多，不是嗎？
3:20.940–3:21.940
很驚人，對吧？
3:21.940–3:24.680
總之，你可能無法想像。
3:24.680–3:25.940
我來告訴你答案。
3:25.940–3:26.940
就是這個。
3:26.940–3:31.100
大約是1000萬捲。
3:31.100–3:33.720
即使是1000捲也會讓人驚訝。
3:33.720–3:36.000
但這可是大約1000萬捲。
3:36.000–3:38.380
所以，我們的程式進行了調查。
3:38.380–3:41.200
假設你購買8捲衛生紙。
3:41.200–3:43.720
假設價格大約是500日圓。
3:43.720–3:48.500
簡單計算下來，總計為6億4000萬日圓。
3:48.500–3:52.440
自然，這筆費用是由店家承擔。
3:52.440–3:54.200
我們必須意識到這一點。
3:54.200–3:56.055
而且，因為這是洗手間，
3:56.055–3:58.620
除了衛生紙之外，還有水費、
3:58.620–4:01.000
電費、清潔和檢查等負擔。
4:01.000–4:02.120
這些都是誰在承擔呢？
4:02.120–4:04.540
是店員們，對吧？
4:04.540–4:12.840
所以，我希望你記住，各方面都有負擔。
4:12.840–4:14.719
另一方面，羅森表示，雖然
4:14.719–4:17.260
顧客不需要購買商品，但這樣做
4:17.260–4:21.020
可以將部分收益用於洗手間的維護和管理。
4:21.020–4:24.760
洗手間。
4:24.760–4:28.520
與此同時，一股新的運動正在興起。
4:28.520–4:29.834
這是橫濱的一個案例，
4:29.834–4:32.680
該市與便利商店合作，以減輕
4:32.680–4:34.820
雙方的負擔。
4:34.820–4:35.820
是的。
4:35.820–4:39.918
自去年五月以來，他們為每家店提供每年
4:39.918–4:41.500
78,000至96,000日圓的補貼
4:41.500–4:43.360
。
4:43.360–4:45.581
你可能會好奇為什麼他們針對這些店鋪，
4:45.581–4:47.160
但目標是將它們變成公共
4:47.160–4:50.380
洗手間。
4:50.380–4:52.293
這是因為它們容易進入，而且
4:52.293–4:54.100
該市希望解決公共
4:54.100–4:58.000
廁所短缺的問題。
4:58.000–5:03.380
至於為什麼他們專注於便利商店，原因如下。
5:03.380–5:07.420
建造新設施可能需要數千萬日圓。
5:07.420–5:09.498
考慮到橫濱的地形情況，
5:09.498–5:11.420
準備足夠數量的設施
5:11.420–5:15.060
成本可能高達建造一整棟房屋的費用。
5:15.060–5:18.440
這就是為什麼他們希望有效利用現有的洗手間。
5:18.440–5:19.440
是的。
5:19.440–5:21.790
所以，我們探討了洗手間的問題，但
5:21.790–5:23.960
讓我們最後來看看我們視為理所當然的
5:23.960–5:26.940
便利店服務。
5:26.940–5:27.940
是的。
5:27.940–5:29.560
首先是垃圾桶。
5:29.560–5:31.380
我們只是假設它們會在那裡，對吧？
5:31.380–5:33.206
隨著這些便利店垃圾桶的設置，
5:33.206–5:35.240
現在有一種趨勢，即將它們從店外
5:35.240–5:36.560
移至店內。
5:36.560–5:39.800
這是因為許多人將家庭垃圾丟棄在那裡。
5:39.800–5:42.101
其次是菸灰缸，雖然最近較少見，
5:42.101–5:43.460
但其設置位置取決於
5:43.460–5:44.460
每家店鋪。
5:44.460–5:46.774
有些店鋪決定完全不提供，
5:46.774–5:48.280
出於對被動吸煙
5:48.280–5:50.040
和環境的考慮。
5:50.040–5:51.720
接下來是停車場。
5:51.720–5:54.280
人們即使不使用店鋪也會在那裡停車。
5:54.280–5:57.580
這造成了很多麻煩，對吧？
5:57.580–5:59.307
特別是對於垃圾桶，它們的存在
5:59.307–6:00.380
是如此普遍，以至於我們習以為常。
6:00.380–6:03.620
我完全忘記了這實際上是一種提供的服務。
6:03.620–6:04.240
你怎麼看？
6:04.240–6:05.240
是的。
6:05.240–6:06.240
確實如此。
6:06.240–6:10.260
我們不應該將便利視為理所當然。
6:10.260–6:12.032
我們需要意識到，背後有許多人投入了
6:12.032–6:13.960
大量的時間和精力，
6:13.960–6:17.300
在使用便利店時應牢記這一點。
6:17.300–6:21.560
沒錯。專家們也持相同觀點。
6:21.560–6:24.860
在日本，我們已經習慣於可以免費使用這些設施。
6:24.860–6:28.100
我們需要考慮到它們可能會停止允許人們使用的風險。
6:28.100–6:29.260
是的。
6:29.260–6:30.220
當你出國時，
6:30.220–6:33.460
商店允許你使用洗手間的情況非常罕見，所以我們有
6:33.460–6:36.980
必要意識到日本在這方面是特殊的。
6:36.980–6:38.600
我們應該始終確保說聲謝謝。
6:38.600–6:39.600
是的。
6:39.600–6:40.000
是的。
0:00.000–0:04.020
Yes, today we'd like to discuss how to use convenience store restrooms.
是的，今天我們想討論如何便利商店洗手間的使用方式。
0:04.540–0:08.760
I'm sure you've all been grateful that a convenience store had a restroom available, right?
我相信大家都曾感激過便利商店提供洗手間，對吧？
0:09.180–0:10.240
Yes, we have.
是的，我們確實有過這種感受。
0:10.840–0:13.148
So, when you use a convenience store restroom,
所以，當您使用便利商店洗手間時，
0:13.148–0:15.160
do you buy something as a token of thanks,
您會購買商品作為感謝的表示，
0:15.460–0:17.040
or do you use it without buying anything?
還是不購買任何東西就直接使用呢？
0:18.260–0:20.700
Trill looked into this for us. Here it is.
Trill 幫我們調查了這個問題。結果如下。
0:21.420–0:24.556
About 70% of people said they make a purchase, while
約有 70% 的人表示他們會購買商品，而
0:24.556–0:27.400
a certain number, nearly 30%, said they do not.
約有 30% 的人表示他們不會購買。
0:27.400–0:30.740
But they still answered that they use the restroom.
但他們仍然回答說他們確實使用了洗手間。
0:32.000–0:33.940
Let's take a look at the various opinions.
讓我們來看看各種不同的意見。
0:34.800–0:35.660
Here they are.
這裡是他們的回答。
0:36.380–0:39.380
First, someone in their 40s who said they make a purchase.
首先，是一位表示會購買商品的 40 多歲人士。
0:39.740–0:42.040
I would feel guilty just using the restroom.
我覺得光是使用洗手間就會感到內疚。
0:42.860–0:46.160
Since I'm using their facilities, I always buy at least a cheap snack.
既然使用了他們的設施，我總是至少會買個便宜的零食。
0:47.220–0:50.580
And I don't want the staff looking at me like I'm just there to use the toilet.
我也不希望店員看著我，覺得我只是來上廁所的。
0:51.800–0:53.640
That's why they chose to make a purchase.
這就是他們選擇購買商品的原因。
0:53.640–0:56.984
On the other hand, those who don't buy anything,
另一方面，那些不購買商品的人，
0:56.984–1:00.160
a woman in her 20s said a 100 yen purchase might
一位 20 多歲的女性表示，購買 100 日圓的商品可能會
1:00.160–1:02.160
actually be an inconvenience for the staff.
對店員造成不便。
1:02.860–1:03.080
Oh.
哦。
1:03.300–1:04.880
Then, a man in his 70s.
接著，是一位 70 多歲的男性。
1:05.040–1:07.900
I consider it a free service provided by the convenience store.
我認為這是便利商店提供的免費服務。
1:08.080–1:10.080
And furthermore, a man in his 60s.
此外，還有一位 60 多歲的男性。
1:10.340–1:12.189
There was an opinion that they say thank you when
有人表示，他們在
1:12.189–1:13.760
borrowing it and when leaving the store,
借用洗手間和離開商店時會說謝謝，
1:14.080–1:14.980
but don't buy anything.
但不會購買任何商品。
1:15.660–1:18.320
Well, there are many views, but what about you all?
嗯，觀點很多，但大家怎麼看呢？
1:18.640–1:21.640
I'm sure you've used a convenience store restroom before, but...
我相信大家以前都用過便利商店的洗手間，但是……
1:21.640–1:24.220
What is your mindset?Or do you buy something or not?
您的想法是什麼？您會購買商品還是不買呢？
1:24.300–1:25.180
How do you handle it?
您是如何處理的呢？
1:25.280–1:25.640
Yes.
是的。
1:26.060–1:28.300
I have borrowed a restroom without making a purchase.
我有過不購買商品就借用洗手間的經驗。
1:29.540–1:31.588
However, in those cases, for instance,
不過，在那些情況下，例如，
1:31.588–1:33.760
some stores these days have signs saying,
現在有些商店會張貼標示，
1:34.040–1:35.320
Please feel free to use it.
請隨意使用。
1:35.600–1:39.580
But if they don't, I ask the staff,Excuse me, may I use your restroom?
但如果不張貼，我會詢問店員：「不好意思，我可以借用您的洗手間嗎？」
1:39.580–1:41.240
And if they say it's fine,
如果他們說沒問題，
1:41.240–1:44.560
I make an effort to use it without buying anything.
我會努力在不購買商品的情況下使用。
1:45.100–1:45.540
Um hum.
嗯嗯。
1:45.780–1:46.660
When you're with your child.
當你和孩子在一起的時候。
1:46.660–1:49.584
Right, when my kids were little and
對，當我的孩子還小的時候，
1:49.584–1:54.020
suddenly said they had to go, we would sometimes rely
突然說他們必須去上廁所，我們有時會依賴
1:54.020–1:55.352
on a convenience store, but
便利商店，但是
1:55.352–1:58.480
I feel that rather than leaving empty-handed, I'd buy something
我覺得與其空手離開，不如買點東西
1:58.480–1:59.620
to express my gratitude.
來表達我的感謝。
2:02.620–2:04.500
Yeah, that's true, isn't it?
是啊，確實如此，對吧？
2:04.500–2:07.311
Well, everyone, I'm sure you have various opinions,
嗯，大家肯定都有不同的看法，
2:07.311–2:09.100
but after our meeting today, I've
但經過今天的會議後，我
2:09.100–2:12.060
really put myself in the shoes of those who work at convenience stores.
真的設身處地為便利商店的工作人員著想了。
2:12.060–2:16.260
Sorry about that, if I start sounding too earnest, please correct me.
抱歉，如果我說得太嚴肅，請糾正我。
2:16.420–2:16.720
Yes.
是的。
2:16.940–2:19.180
So, first, let's look at three points.
那麼，首先，讓我們來看三個重點。
2:20.580–2:21.471
To start with, when
首先，
2:21.471–2:24.700
did convenience stores actually begin offering restroom services?
便利商店實際上是何時開始提供廁所服務的？
2:26.540–2:27.740
We asked Lawson.
我們詢問了羅森（Lawson）。
2:28.620–2:33.060
Originally, the restrooms were strictly in the backyard for employees to use, so they were
原本，廁所嚴格來說是在後院供員工使用，所以它們
2:33.060–2:33.980
located in the back.
位於後方。
2:36.060–2:38.769
Occasionally, they would let customers use them if asked,
偶爾，如果顧客要求，他們會讓顧客使用，
2:38.769–2:40.040
but basically, they were in
但基本上，它們是在
2:40.040–2:40.400
the back.
後方。
2:40.400–2:42.244
Then, from 1997 onwards,
然後，從1997年開始，
2:42.244–2:46.460
it seems there were voices wanting to use them at any time.
似乎出現了希望隨時使用廁所的聲音。
2:46.460–2:47.516
From that point on,
從那以後，
2:47.516–2:51.080
it led to a movement of declaring restrooms open to the public and
這引發了一項運動，宣布廁所開放給公眾使用，並
2:51.080–2:52.800
installing them inside the stores.
在店內安裝廁所。
2:52.800–2:57.580
Now, I would like to look in detail at the actual usage of the convenience store restrooms
現在，我想詳細探討我們每天使用的便利商店廁所
2:57.580–2:58.620
we use every day.
的實際使用情況。
2:58.620–2:59.620
Here it is.
這裡是。
2:59.620–3:03.923
When we look into the actual usage of these convenience store restrooms,
當我們調查這些便利商店廁所的實際使用情況時，
3:03.923–3:04.840
well, there are
嗯，全國大約有
3:04.840–3:06.880
about 14,000 stores nationwide.
14,000家店鋪。
3:06.880–3:09.665
Daily restroom usage, as of last November,
截至去年11月的每日廁所使用人數，
3:09.665–3:12.140
is reportedly about 1 million people.
據報導約為100萬人。
3:12.140–3:12.820
Oh.
哦。
3:12.940–3:14.940
So, I want you to think about this.
所以，我想請大家思考這個問題。
3:14.940–3:17.560
The amount of toilet paper consumed annually.
每年消耗的衛生紙數量。
3:17.560–3:19.280
It's quite a lot.
相當多。
3:19.280–3:20.940
It's a lot, isn't it?
數量很多，不是嗎？
3:20.940–3:21.940
It's amazing, isn't it?
很驚人，對吧？
3:21.940–3:24.680
In a word, you might not be able to fathom it.
總之，你可能無法想像。
3:24.680–3:25.940
I'll show you the answer.
我來告訴你答案。
3:25.940–3:26.940
This.
就是這個。
3:26.940–3:31.100
It's about 10 million rolls.
大約是1000萬捲。
3:31.100–3:33.720
Even 1,000 rolls would be surprising.
即使是1000捲也會讓人驚訝。
3:33.720–3:36.000
But this is about 10 million rolls.
但這可是大約1000萬捲。
3:36.000–3:38.380
So, our program looked into it.
所以，我們的程式進行了調查。
3:38.380–3:41.200
Let's assume you buy 8 rolls of toilet paper.
假設你購買8捲衛生紙。
3:41.200–3:43.720
Let's say it costs about 500 yen.
假設價格大約是500日圓。
3:43.720–3:48.500
By simple calculation, that comes to 640 million yen.
簡單計算下來，總計為6億4000萬日圓。
3:48.500–3:52.440
Naturally, this cost falls on the store's side.
自然，這筆費用是由店家承擔。
3:52.440–3:54.200
We must be aware of that.
我們必須意識到這一點。
3:54.200–3:56.055
And furthermore, since it's a restroom,
而且，因為這是洗手間，
3:56.055–3:58.620
there are burdens other than toilet paper, water bills,
除了衛生紙之外，還有水費、
3:58.620–4:01.000
electricity bills, cleaning, and inspections.
電費、清潔和檢查等負擔。
4:01.000–4:02.120
Who does all this?
這些都是誰在承擔呢？
4:02.120–4:04.540
It's the staff members, isn't it?
是店員們，對吧？
4:04.540–4:12.840
So, I want you to keep in mind that there are burdens in various ways.
所以，我希望你記住，各方面都有負擔。
4:12.840–4:14.719
On the other hand, Lawson says that while
另一方面，羅森表示，雖然
4:14.719–4:17.260
customers aren't required to make a purchase, doing so
顧客不需要購買商品，但這樣做
4:17.260–4:21.020
allows them to dedicate a portion of those earnings to the maintenance and upkeep of the
可以將部分收益用於洗手間的維護和管理。
4:21.020–4:24.760
restrooms.
洗手間。
4:24.760–4:28.520
And in the midst of this, a new movement is emerging.
與此同時，一股新的運動正在興起。
4:28.520–4:29.834
This is a case from Yokohama,
這是橫濱的一個案例，
4:29.834–4:32.680
where the city is teaming up with convenience stores to reduce
該市與便利商店合作，以減輕
4:32.680–4:34.820
the burden on both sides.
雙方的負擔。
4:34.820–4:35.820
Yeah.
是的。
4:35.820–4:39.918
Since last May, they have been providing subsidies ranging from 78,
自去年五月以來，他們為每家店提供每年
4:39.918–4:41.500
000 to 96,000 yen per store
78,000至96,000日圓的補貼
4:41.500–4:43.360
annually.
。
4:43.360–4:45.581
You might wonder why they're targeting these stores,
你可能會好奇為什麼他們針對這些店鋪，
4:45.581–4:47.160
but the goal is to turn them into public
但目標是將它們變成公共
4:47.160–4:50.380
restrooms.
洗手間。
4:50.380–4:52.293
This is because they are easy to access, and
這是因為它們容易進入，而且
4:52.293–4:54.100
the city wants to address the shortage of
該市希望解決公共
4:54.100–4:58.000
public toilets.
廁所短缺的問題。
4:58.000–5:03.380
And as for why they focused on convenience stores, here is the reason.
至於為什麼他們專注於便利商店，原因如下。
5:03.380–5:07.420
Building new facilities can cost tens of millions of yen.
建造新設施可能需要數千萬日圓。
5:07.420–5:09.498
Given the location circumstances in Yokohama,
考慮到橫濱的地形情況，
5:09.498–5:11.420
preparing a sufficient number of them would
準備足夠數量的設施
5:11.420–5:15.060
cost as much as building a whole house.
成本可能高達建造一整棟房屋的費用。
5:15.060–5:18.440
That is why they want to make effective use of existing restrooms.
這就是為什麼他們希望有效利用現有的洗手間。
5:18.440–5:19.440
Yeah.
是的。
5:19.440–5:21.790
So, we've looked at the issue of restrooms, but
所以，我們探討了洗手間的問題，但
5:21.790–5:23.960
let's wrap up by looking at the convenience
讓我們最後來看看我們視為理所當然的
5:23.960–5:26.940
store services we take for granted.
便利店服務。
5:26.940–5:27.940
Yes.
是的。
5:27.940–5:29.560
First, there are the trash cans.
首先是垃圾桶。
5:29.560–5:31.380
We just assume they'll be there, right?
我們只是假設它們會在那裡，對吧？
5:31.380–5:33.206
With these convenience store trash cans,
隨著這些便利店垃圾桶的設置，
5:33.206–5:35.240
there is a trend now of moving them from outside
現在有一種趨勢，即將它們從店外
5:35.240–5:36.560
to inside the stores.
移至店內。
5:36.560–5:39.800
That's because many people have been disposing of their household trash there.
這是因為許多人將家庭垃圾丟棄在那裡。
5:39.800–5:42.101
Then there are ashtrays, which we see less of lately,
其次是菸灰缸，雖然最近較少見，
5:42.101–5:43.460
though their placement is up to
但其設置位置取決於
5:43.460–5:44.460
each store.
每家店鋪。
5:44.460–5:46.774
Some stores have decided not to provide them at all,
有些店鋪決定完全不提供，
5:46.774–5:48.280
out of consideration for passive
出於對被動吸煙
5:48.280–5:50.040
smoking and the environment.
和環境的考慮。
5:50.040–5:51.720
Then there are the parking lots.
接下來是停車場。
5:51.720–5:54.280
People park there without using the store.
人們即使不使用店鋪也會在那裡停車。
5:54.280–5:57.580
That causes a lot of trouble, doesn't it?
這造成了很多麻煩，對吧？
5:57.580–5:59.307
Especially with the trash cans, it's just so
特別是對於垃圾桶，它們的存在
5:59.307–6:00.380
common that they're there.
是如此普遍，以至於我們習以為常。
6:00.380–6:03.620
I had completely forgotten that this is actually provided as a service.
我完全忘記了這實際上是一種提供的服務。
6:03.620–6:04.240
What do you think?
你怎麼看？
6:04.240–6:05.240
Yeah.
是的。
6:05.240–6:06.240
Indeed.
確實如此。
6:06.240–6:10.260
We shouldn't just take convenience for granted.
我們不應該將便利視為理所當然。
6:10.260–6:12.032
We need to be mindful that so much time and
我們需要意識到，背後有許多人投入了
6:12.032–6:13.960
effort from many different people goes into
大量的時間和精力，
6:13.960–6:17.300
it, and keep that in mind when we use convenience stores.
在使用便利店時應牢記這一點。
6:17.300–6:21.560
That's right.Experts are saying the same thing.
沒錯。專家們也持相同觀點。
6:21.560–6:24.860
In Japan, we've come to take it for granted that we'll be allowed to use them.
在日本，我們已經習慣於可以免費使用這些設施。
6:24.860–6:28.100
We need to consider the risk that they might stop letting people use them.
我們需要考慮到它們可能會停止允許人們使用的風險。
6:28.100–6:29.260
Yeah.
是的。
6:29.260–6:30.220
When you go abroad,
當你出國時，
6:30.220–6:33.460
it's very rare for shops to let you use their restrooms, so we have
商店允許你使用洗手間的情況非常罕見，所以我們有
6:33.460–6:36.980
to be aware that Japan is special in that regard.
必要意識到日本在這方面是特殊的。
6:36.980–6:38.600
We should always make sure to say thank you.
我們應該始終確保說聲謝謝。
6:38.600–6:39.600
Yes.
是的。
6:39.600–6:40.000
Yes.
是的。
影片筆記：コンビニトイレ借りたら買い物する？しない？1日約100万人の利用で負担…“無料サービス”にも限界【Nスタ解説】｜TBS NEWS DIG
一句話總結
日本便利商店廁所雖為免費開放服務，但每日約 100 萬人次的使用量帶來龐大的水電、清潔與維護成本，橫濱市已透過補助推動其公共化，節目呼籲民眾應意識到背後的人力與時間投入，對便利商店提供的廁所、垃圾桶等服務懷抱感謝之心，而非視為理所當然。
核心重點
- 使用習慣分歧：調查顯示約 70% 的民眾會購買商品以表達感謝，避免內疚感；約 30% 則視為免費服務，認為只需道謝即可。
- 龐大的運營成本：全國約 14,000 家便利商店每日廁所使用人數達 100 萬人，年消耗衛生紙約 1,000 萬捲，產生顯著的水費、電費、清潔及檢查成本。
- 歷史演變：便利商店廁所從早期僅供員工使用，於 1997 年左右因民眾需求轉變為公眾開放設施。
- 政府介入與補助：為解決公共廁所不足及新建成本高昂問題，橫濱市自 5 月起提供每間店每年 78,000 至 96,000 日圓的補助，將便利商店廁所轉為公共廁所。
- 服務邊界反思：除了廁所，便利商店提供的垃圾桶（趨勢從店外移至店內）、香菸盒（部分店鋪基於被動吸菸考量停止提供）及停車場等服務，皆非理所當然，應保持感謝之心。
詳細大綱
1. 便利商店廁所使用習慣調查
- 數據概況：
- 約 70% 的民眾會購買商品。
- 近 30% 的民眾不購買。
- 購買者觀點：
- 為了避免內疚感。
- 不想讓店員覺得自己只為了上廁所。
- 購買便宜零食作為謝意。
- 不購買者觀點：
- 20 幾歲女性：認為購買 100 日圓的商品可能反而增加店員的負擔（需處理小額消費）。
- 70 幾歲男性：視為便利商店提供的免費服務。
- 60 幾歲男性：認為上廁所和離開時道謝即可，不需購買。
- 主持人經驗分享：
- 若店內有標示「歡迎使用」且店員同意，則不購買。
- 若有小孩急需用廁，傾向購買以表達感謝。
2. 便利商店廁所的歷史與規模
- 歷史演變：
- 早期：位於後方，僅供員工使用。
- 1997 年起：因民眾要求隨時使用，開始設立面向公眾的內部廁所。
- 使用規模（截至去年 11 月數據）：
- 全國約 14,000 家便利商店。
- 每日廁所使用人數約 100 萬人。
- 年消耗衛生紙約 1,000 萬捲。
3. 成本負擔與維護責任
- 經濟成本估算：
- 節目假設每人購買 8 捲衛生紙（約 500 日圓），計算出總計約 6.4 億日圓。
- 實際成本由店鋪承擔：包含水費、電費、清潔、檢查等費用。
- 勞力負擔：由店員負責日常維護。
- 勞森（Lawson）觀點：雖不強制購買，但購買行為可將部分收益用於廁所維護。
4. 橫濱市的公共化政策
- 政策內容：自去年 5 月起，提供每間店每年 78,000 至 96,000 日圓的補助。
- 目的：將便利商店廁所轉為公共廁所，解決公共廁所短缺問題。
- 原因：新建公共設施成本高昂（需數千萬日圓），利用現有設施更具效益。
5. 其他便利商店服務與反思
- 垃圾桶：趨勢從店外移至店內，因民眾將家庭垃圾丟棄於此。
- 香菸盒：部分店鋪基於被動吸菸及環境考量，決定不提供。
- 停車場：有人未消費即停車，造成困擾。
- 結論：不應將便利商店服務視為理所當然，應意識到背後的人力與時間投入，並保持感謝之心。
工具 / 模型 / 名詞整理
- Lawson（勞森便利商店）：節目中提及的便利商店品牌，其觀點為雖不強制購買，但購買行為可將部分收益用於廁所維護。
- 橫濱市（Yokohama）：日本城市，實施將便利商店廁所轉為公共廁所的補助政策。
- 100 日圓：貨幣單位，部分民眾購買商品的價格區間。
- 78,000 至 96,000 日圓：橫濱市提供給便利商店的年度補助金額。
- 14,000 家：日本全國便利商店的數量（截至去年 11 月）。
- 100 萬人：每日使用便利商店廁所的人數。
- 1,000 萬捲：便利商店廁所年消耗的衛生紙數量。
- 6.4 億日圓：節目根據假設數據計算出的相關金額。
操作流程整理
- 確認標示與店員態度：進入便利商店廁所前，確認是否有「歡迎使用」標示及店員是否同意。
- 評估自身情況：
- 若有小孩急需用廁或希望表達感謝，建議購買商品。
- 若僅為快速使用且無特殊情況，可選擇不購買（但需注意部分年輕消費者認為小額購買可能增加店員負擔）。
- 使用完畢後：
- 若未購買商品，應向店員道謝。
- 若購買了商品，可將部分收益視為對廁所維護的貢獻。
- 日常消費意識：在使用便利商店提供的垃圾桶、停車場或購買香菸時，意識到這些服務背後的人力與時間成本，保持感謝之心。
值得注意的限制或風險
- 成本轉嫁問題：便利商店廁所的維護成本（水電、清潔、檢查）主要由店鋪承擔，而非完全由使用者付費。
- 店員負擔：購買 100 日圓的小額商品可能反而增加店員處理小額消費的負擔。
- 資源消耗：每日 100 萬人次的使用量導致巨大的衛生紙消耗（年 1,000 萬捲）及相關資源成本。
- 服務非絕對性：便利商店提供的服務（如廁所、垃圾桶、停車場）並非理所當然，店鋪有權根據自身情況（如被動吸菸考量）調整服務內容（如停止提供香菸盒）。
- 公共化依賴補助：橫濱市的政策依賴政府補助（每年 78,000 至 96,000 日圓）來維持便利商店廁所的公共化運作。
逐字稿辨識疑點
- Trill：逐字稿中提到 "Trill looked into this for us"，疑為節目名稱、製作單位名稱或特定調查機構名稱，需查證。
- 100 yen purchase：逐字稿中提及 "a 100 yen purchase might actually be an inconvenience"，需確認是否指特定金額或泛指小額消費。
- 640 million yen：計算邏輯為 "buy 8 rolls... costs about 500 yen... comes to 640 million yen"，需查證該計算是否基於特定假設或數據誤差。
- 10 million rolls：衛生紙消耗量數據，需查證來源。
- 78,000 to 96,000 yen：橫濱市補助金額，需查證是否為準確數字。
- 14,000 stores：便利商店數量，需查證是否為當時準確數據。
- 1 million people：每日使用人數，需查證是否為準確數據。
- 1997：便利商店開始開放公眾使用的年份，需查證是否為準確歷史年份。
可延伸追問
- 橫濱市的補助政策實施後，參與的便利商店數量及廁所使用率是否有顯著變化？
- 除了橫濱市，日本其他城市是否有類似的將便利商店廁所公共化的政策？
- 便利商店在計算廁所維護成本時，具體的水費、電費及清潔費用佔比為何？
- 對於「購買 100 日圓商品增加店員負擔」的觀點，是否有具體的店員調查數據支持？
- 便利商店停止提供香菸盒的具體標準是什麼？是否與當地法規或社區氛圍有關？
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