コンビニトイレ借りたら買い物する？しない？1日約100万人の利用で負担…“無料サービス”にも限界【Nスタ解説】｜TBS NEWS DIG

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Yes, today we'd like to discuss how to use convenience store restrooms.
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I'm sure you've all been grateful that a convenience store had a restroom available, right?
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Yes, we have.
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So, when you use a convenience store restroom,
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do you buy something as a token of thanks,
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or do you use it without buying anything?
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Trill looked into this for us. Here it is.
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About 70% of people said they make a purchase, while
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a certain number, nearly 30%, said they do not.
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But they still answered that they use the restroom.
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Let's take a look at the various opinions.
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Here they are.
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First, someone in their 40s who said they make a purchase.
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I would feel guilty just using the restroom.
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Since I'm using their facilities, I always buy at least a cheap snack.
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And I don't want the staff looking at me like I'm just there to use the toilet.
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That's why they chose to make a purchase.
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On the other hand, those who don't buy anything,
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a woman in her 20s said a 100 yen purchase might
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actually be an inconvenience for the staff.
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Oh.
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Then, a man in his 70s.
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I consider it a free service provided by the convenience store.
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And furthermore, a man in his 60s.
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There was an opinion that they say thank you when
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borrowing it and when leaving the store,
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but don't buy anything.
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Well, there are many views, but what about you all?
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I'm sure you've used a convenience store restroom before, but...
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What is your mindset?Or do you buy something or not?
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How do you handle it?
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Yes.
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I have borrowed a restroom without making a purchase.
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However, in those cases, for instance,
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some stores these days have signs saying,
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Please feel free to use it.
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But if they don't, I ask the staff,Excuse me, may I use your restroom?
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And if they say it's fine,
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I make an effort to use it without buying anything.
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Um hum.
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When you're with your child.
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Right, when my kids were little and
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suddenly said they had to go, we would sometimes rely
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on a convenience store, but
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I feel that rather than leaving empty-handed, I'd buy something
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to express my gratitude.
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Yeah, that's true, isn't it?
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Well, everyone, I'm sure you have various opinions,
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but after our meeting today, I've
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really put myself in the shoes of those who work at convenience stores.
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Sorry about that, if I start sounding too earnest, please correct me.
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Yes.
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So, first, let's look at three points.
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To start with, when
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did convenience stores actually begin offering restroom services?
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We asked Lawson.
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Originally, the restrooms were strictly in the backyard for employees to use, so they were
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located in the back.
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Occasionally, they would let customers use them if asked,
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but basically, they were in
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the back.
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Then, from 1997 onwards,
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it seems there were voices wanting to use them at any time.
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From that point on,
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it led to a movement of declaring restrooms open to the public and
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installing them inside the stores.
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Now, I would like to look in detail at the actual usage of the convenience store restrooms
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we use every day.
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Here it is.
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When we look into the actual usage of these convenience store restrooms,
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well, there are
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about 14,000 stores nationwide.
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Daily restroom usage, as of last November,
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is reportedly about 1 million people.
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Oh.
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So, I want you to think about this.
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The amount of toilet paper consumed annually.
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It's quite a lot.
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It's a lot, isn't it?
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It's amazing, isn't it?
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In a word, you might not be able to fathom it.
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I'll show you the answer.
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This.
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It's about 10 million rolls.
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Even 1,000 rolls would be surprising.
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But this is about 10 million rolls.
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So, our program looked into it.
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Let's assume you buy 8 rolls of toilet paper.
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Let's say it costs about 500 yen.
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By simple calculation, that comes to 640 million yen.
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Naturally, this cost falls on the store's side.
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We must be aware of that.
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And furthermore, since it's a restroom,
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there are burdens other than toilet paper, water bills,
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electricity bills, cleaning, and inspections.
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Who does all this?
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It's the staff members, isn't it?
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So, I want you to keep in mind that there are burdens in various ways.
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On the other hand, Lawson says that while
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customers aren't required to make a purchase, doing so
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allows them to dedicate a portion of those earnings to the maintenance and upkeep of the
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restrooms.
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And in the midst of this, a new movement is emerging.
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This is a case from Yokohama,
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where the city is teaming up with convenience stores to reduce
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the burden on both sides.
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Yeah.
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Since last May, they have been providing subsidies ranging from 78,
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000 to 96,000 yen per store
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annually.
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You might wonder why they're targeting these stores,
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but the goal is to turn them into public
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restrooms.
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This is because they are easy to access, and
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the city wants to address the shortage of
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public toilets.
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And as for why they focused on convenience stores, here is the reason.
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Building new facilities can cost tens of millions of yen.
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Given the location circumstances in Yokohama,
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preparing a sufficient number of them would
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cost as much as building a whole house.
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That is why they want to make effective use of existing restrooms.
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Yeah.
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So, we've looked at the issue of restrooms, but
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let's wrap up by looking at the convenience
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store services we take for granted.
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Yes.
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First, there are the trash cans.
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We just assume they'll be there, right?
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With these convenience store trash cans,
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there is a trend now of moving them from outside
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to inside the stores.
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That's because many people have been disposing of their household trash there.
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Then there are ashtrays, which we see less of lately,
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though their placement is up to
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each store.
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Some stores have decided not to provide them at all,
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out of consideration for passive
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smoking and the environment.
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Then there are the parking lots.
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People park there without using the store.
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That causes a lot of trouble, doesn't it?
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Especially with the trash cans, it's just so
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common that they're there.
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I had completely forgotten that this is actually provided as a service.
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What do you think?
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Yeah.
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Indeed.
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We shouldn't just take convenience for granted.
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We need to be mindful that so much time and
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effort from many different people goes into
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it, and keep that in mind when we use convenience stores.
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That's right.Experts are saying the same thing.
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In Japan, we've come to take it for granted that we'll be allowed to use them.
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We need to consider the risk that they might stop letting people use them.
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Yeah.
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When you go abroad,
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it's very rare for shops to let you use their restrooms, so we have
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to be aware that Japan is special in that regard.
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We should always make sure to say thank you.
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Yes.
6:39.600–6:40.000
Yes.
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是的，今天我們想討論如何便利商店洗手間的使用方式。
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我相信大家都曾感激過便利商店提供洗手間，對吧？
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是的，我們確實有過這樣的經驗。
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所以，當您使用便利商店的洗手間時，
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您會購買些東西作為感謝，
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還是不購買任何東西就直接使用呢？
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Trill 幫我們調查了這個問題。結果如下。
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約有 70% 的人表示他們會購買商品，而
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約有 30% 的人表示他們不會購買。
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但他們仍然回答說他們確實使用了洗手間。
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讓我們來看看各種不同的意見。
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這裡是他們的回答。
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首先，是一位表示會購買商品的 40 多歲人士。
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我覺得光是使用洗手間就會感到內疚。
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既然使用了他們的設施，我總是會至少買個便宜的零食。
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而且我不希望店員看著我，覺得我只是來上廁所的。
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這就是他們選擇購買商品的原因。
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另一方面，那些不購買商品的人，
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一位 20 多歲的女性表示，購買 100 日圓的商品可能會
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對店員造成不便。
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哦。
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接著，是一位 70 多歲的男性。
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我認為這是便利商店提供的免費服務。
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此外，還有一位 60 多歲的男性。
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有人表示，他們在
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借用洗手間和離開商店時會說謝謝，
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但不會購買任何東西。
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嗯，觀點很多，但大家怎麼看呢？
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我相信大家以前都用過便利商店的洗手間，但是……
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您的想法是什麼？您會購買商品還是不買呢？
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您是如何處理的呢？
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是的。
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我有過不購買商品就借用洗手間的經驗。
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不過，在那些情況下，例如，
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現在有些商店會掛著標示牌，
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請隨意使用。
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但如果不掛標示牌，我會詢問店員：「不好意思，我可以借用您的洗手間嗎？」
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如果他們說沒問題，
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我會努力在不購買商品的情況下使用。
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嗯嗯。
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當你和你的孩子在一起時。
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對，當我的孩子還小的時候，
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突然說他們必須去廁所，我們有時會依賴
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便利商店，但是
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我覺得與其空手離開，不如買點東西
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來表達我的感激之情。
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是啊，確實如此，不是嗎？
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嗯，大家肯定都有不同的看法，
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但在今天的會議之後，我
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真的設身處地為便利商店的工作人員著想了。
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抱歉，如果我說得太嚴肅，請糾正我。
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是的。
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那麼，首先，讓我們來看看三個重點。
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首先，
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便利商店實際上是何時開始提供廁所服務的？
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我們詢問了羅森（Lawson）。
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原本，廁所嚴格來說是在後院供員工使用，所以它們位於
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後方。
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偶爾，如果客人請求，他們會讓客人使用，
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但基本上，它們位於
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後方。
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然後，從 1997 年開始，
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似乎出現了希望隨時使用廁所的聲音。
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從那以後，
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這引發了一場宣佈廁所對公眾開放並
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在店內安裝廁所的運動。
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現在，我想詳細探討我們每天使用的便利商店廁所的
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實際使用情況。
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這裡是。
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當我們調查這些便利商店廁所的實際使用情況時，
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嗯，全國大約有
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14,000 家商店。
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截至去年 11 月的每日廁所使用人數，
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據報導約為 100 萬人。
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哦。
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所以，我想請大家思考這個問題。
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每年消耗的衛生紙數量。
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相當多。
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數量很多，不是嗎？
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很驚人，不是嗎？
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總之，你可能無法想像。
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我來告訴你答案。
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就是這個。
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大約是1000萬捲。
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即使是1000捲也會讓人驚訝。
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但這可是大約1000萬捲。
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所以，我們的程式進行了調查。
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假設你購買8捲衛生紙。
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假設價格大約是500日圓。
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簡單計算下來，總計為6.4億日圓。
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自然，這項成本由店家承擔。
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我們必須意識到這一點。
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此外，因為這是洗手間，
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除了衛生紙之外，還有水費、
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電費、清潔和檢查等負擔。
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誰來承擔這些呢？
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是店員們，對吧？
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所以，我希望你記住，各方面都有負擔。
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另一方面，羅森表示，雖然
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顧客不需要購買商品，但這樣做
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可以將部分收益用於洗手間的維護和管理。
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洗手間。
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與此同時，一股新的運動正在興起。
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這是橫濱的案例，
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該市與便利商店合作，以減輕
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雙方的負擔。
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是的。
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自去年五月以來，他們為每家店提供每年
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78,000至96,000日圓的補貼
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。
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你可能會好奇為什麼他們針對這些店鋪，
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但目標是將它們變成公共
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洗手間。
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這是因為它們容易進入，而且
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該市希望解決
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公共廁所短缺的問題。
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至於為什麼他們專注於便利商店，原因如下。
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建造新設施可能需要數千萬日圓。
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考慮到橫濱的地點情況，
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準備足夠數量的設施
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成本可能高達建造一整棟房屋的費用。
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這就是為什麼他們希望有效利用現有的洗手間。
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是的。
5:19.440–5:21.790
所以，我們探討了洗手間的問題，但
5:21.790–5:23.960
讓我們最後來看看我們視為理所當然的
5:23.960–5:26.940
便利店服務。
5:26.940–5:27.940
是的。
5:27.940–5:29.560
首先是垃圾桶。
5:29.560–5:31.380
我們只是假設它們會在那裡，對吧？
5:31.380–5:33.206
隨著這些便利店垃圾桶的設置，
5:33.206–5:35.240
現在有一種趨勢，即將它們從店外
5:35.240–5:36.560
移至店內。
5:36.560–5:39.800
這是因為許多人將家庭垃圾丟棄在那裡。
5:39.800–5:42.101
接下來是菸灰缸，雖然現在較少見，
5:42.101–5:43.460
但其設置位置取決於
5:43.460–5:44.460
每家店。
5:44.460–5:46.774
有些店決定完全不提供，
5:46.774–5:48.280
出於對被動吸煙
5:48.280–5:50.040
和環境的考量。
5:50.040–5:51.720
接下來是停車場。
5:51.720–5:54.280
人們即使不使用商店也會在那裡停車。
5:54.280–5:57.580
這造成了很多麻煩，對吧？
5:57.580–5:59.307
特別是對於垃圾桶，它們的存在
5:59.307–6:00.380
是如此普遍，以至於我們習以為常。
6:00.380–6:03.620
我完全忘記了這實際上是一種服務。
6:03.620–6:04.240
你怎麼看？
6:04.240–6:05.240
是的。
6:05.240–6:06.240
確實如此。
6:06.240–6:10.260
我們不應該將便利視為理所當然。
6:10.260–6:12.032
我們需要意識到，背後投入了許多人的
6:12.032–6:13.960
時間和精力，
6:13.960–6:17.300
在使用便利店時要記住這一點。
6:17.300–6:21.560
沒錯。專家們也持相同觀點。
6:21.560–6:24.860
在日本，我們已經習慣於可以使用這些設施。
6:24.860–6:28.100
我們需要考慮到它們可能不再允許人們使用的風險。
6:28.100–6:29.260
是的。
6:29.260–6:30.220
當你出國時，
6:30.220–6:33.460
商店允許你使用洗手間的情況非常少見，所以我們
6:33.460–6:36.980
必須意識到日本在這一方面的特殊性。
6:36.980–6:38.600
我們應該始終確保說聲謝謝。
6:38.600–6:39.600
是的。
6:39.600–6:40.000
是的。
0:00.000–0:04.020
Yes, today we'd like to discuss how to use convenience store restrooms.
是的，今天我們想討論如何便利商店洗手間的使用方式。
0:04.540–0:08.760
I'm sure you've all been grateful that a convenience store had a restroom available, right?
我相信大家都曾感激過便利商店提供洗手間，對吧？
0:09.180–0:10.240
Yes, we have.
是的，我們確實有過這樣的經驗。
0:10.840–0:13.148
So, when you use a convenience store restroom,
所以，當您使用便利商店的洗手間時，
0:13.148–0:15.160
do you buy something as a token of thanks,
您會購買些東西作為感謝，
0:15.460–0:17.040
or do you use it without buying anything?
還是不購買任何東西就直接使用呢？
0:18.260–0:20.700
Trill looked into this for us. Here it is.
Trill 幫我們調查了這個問題。結果如下。
0:21.420–0:24.556
About 70% of people said they make a purchase, while
約有 70% 的人表示他們會購買商品，而
0:24.556–0:27.400
a certain number, nearly 30%, said they do not.
約有 30% 的人表示他們不會購買。
0:27.400–0:30.740
But they still answered that they use the restroom.
但他們仍然回答說他們確實使用了洗手間。
0:32.000–0:33.940
Let's take a look at the various opinions.
讓我們來看看各種不同的意見。
0:34.800–0:35.660
Here they are.
這裡是他們的回答。
0:36.380–0:39.380
First, someone in their 40s who said they make a purchase.
首先，是一位表示會購買商品的 40 多歲人士。
0:39.740–0:42.040
I would feel guilty just using the restroom.
我覺得光是使用洗手間就會感到內疚。
0:42.860–0:46.160
Since I'm using their facilities, I always buy at least a cheap snack.
既然使用了他們的設施，我總是會至少買個便宜的零食。
0:47.220–0:50.580
And I don't want the staff looking at me like I'm just there to use the toilet.
而且我不希望店員看著我，覺得我只是來上廁所的。
0:51.800–0:53.640
That's why they chose to make a purchase.
這就是他們選擇購買商品的原因。
0:53.640–0:56.984
On the other hand, those who don't buy anything,
另一方面，那些不購買商品的人，
0:56.984–1:00.160
a woman in her 20s said a 100 yen purchase might
一位 20 多歲的女性表示，購買 100 日圓的商品可能會
1:00.160–1:02.160
actually be an inconvenience for the staff.
對店員造成不便。
1:02.860–1:03.080
Oh.
哦。
1:03.300–1:04.880
Then, a man in his 70s.
接著，是一位 70 多歲的男性。
1:05.040–1:07.900
I consider it a free service provided by the convenience store.
我認為這是便利商店提供的免費服務。
1:08.080–1:10.080
And furthermore, a man in his 60s.
此外，還有一位 60 多歲的男性。
1:10.340–1:12.189
There was an opinion that they say thank you when
有人表示，他們在
1:12.189–1:13.760
borrowing it and when leaving the store,
借用洗手間和離開商店時會說謝謝，
1:14.080–1:14.980
but don't buy anything.
但不會購買任何東西。
1:15.660–1:18.320
Well, there are many views, but what about you all?
嗯，觀點很多，但大家怎麼看呢？
1:18.640–1:21.640
I'm sure you've used a convenience store restroom before, but...
我相信大家以前都用過便利商店的洗手間，但是……
1:21.640–1:24.220
What is your mindset?Or do you buy something or not?
您的想法是什麼？您會購買商品還是不買呢？
1:24.300–1:25.180
How do you handle it?
您是如何處理的呢？
1:25.280–1:25.640
Yes.
是的。
1:26.060–1:28.300
I have borrowed a restroom without making a purchase.
我有過不購買商品就借用洗手間的經驗。
1:29.540–1:31.588
However, in those cases, for instance,
不過，在那些情況下，例如，
1:31.588–1:33.760
some stores these days have signs saying,
現在有些商店會掛著標示牌，
1:34.040–1:35.320
Please feel free to use it.
請隨意使用。
1:35.600–1:39.580
But if they don't, I ask the staff,Excuse me, may I use your restroom?
但如果不掛標示牌，我會詢問店員：「不好意思，我可以借用您的洗手間嗎？」
1:39.580–1:41.240
And if they say it's fine,
如果他們說沒問題，
1:41.240–1:44.560
I make an effort to use it without buying anything.
我會努力在不購買商品的情況下使用。
1:45.100–1:45.540
Um hum.
嗯嗯。
1:45.780–1:46.660
When you're with your child.
當你和你的孩子在一起時。
1:46.660–1:49.584
Right, when my kids were little and
對，當我的孩子還小的時候，
1:49.584–1:54.020
suddenly said they had to go, we would sometimes rely
突然說他們必須去廁所，我們有時會依賴
1:54.020–1:55.352
on a convenience store, but
便利商店，但是
1:55.352–1:58.480
I feel that rather than leaving empty-handed, I'd buy something
我覺得與其空手離開，不如買點東西
1:58.480–1:59.620
to express my gratitude.
來表達我的感激之情。
2:02.620–2:04.500
Yeah, that's true, isn't it?
是啊，確實如此，不是嗎？
2:04.500–2:07.311
Well, everyone, I'm sure you have various opinions,
嗯，大家肯定都有不同的看法，
2:07.311–2:09.100
but after our meeting today, I've
但在今天的會議之後，我
2:09.100–2:12.060
really put myself in the shoes of those who work at convenience stores.
真的設身處地為便利商店的工作人員著想了。
2:12.060–2:16.260
Sorry about that, if I start sounding too earnest, please correct me.
抱歉，如果我說得太嚴肅，請糾正我。
2:16.420–2:16.720
Yes.
是的。
2:16.940–2:19.180
So, first, let's look at three points.
那麼，首先，讓我們來看看三個重點。
2:20.580–2:21.471
To start with, when
首先，
2:21.471–2:24.700
did convenience stores actually begin offering restroom services?
便利商店實際上是何時開始提供廁所服務的？
2:26.540–2:27.740
We asked Lawson.
我們詢問了羅森（Lawson）。
2:28.620–2:33.060
Originally, the restrooms were strictly in the backyard for employees to use, so they were
原本，廁所嚴格來說是在後院供員工使用，所以它們位於
2:33.060–2:33.980
located in the back.
後方。
2:36.060–2:38.769
Occasionally, they would let customers use them if asked,
偶爾，如果客人請求，他們會讓客人使用，
2:38.769–2:40.040
but basically, they were in
但基本上，它們位於
2:40.040–2:40.400
the back.
後方。
2:40.400–2:42.244
Then, from 1997 onwards,
然後，從 1997 年開始，
2:42.244–2:46.460
it seems there were voices wanting to use them at any time.
似乎出現了希望隨時使用廁所的聲音。
2:46.460–2:47.516
From that point on,
從那以後，
2:47.516–2:51.080
it led to a movement of declaring restrooms open to the public and
這引發了一場宣佈廁所對公眾開放並
2:51.080–2:52.800
installing them inside the stores.
在店內安裝廁所的運動。
2:52.800–2:57.580
Now, I would like to look in detail at the actual usage of the convenience store restrooms
現在，我想詳細探討我們每天使用的便利商店廁所的
2:57.580–2:58.620
we use every day.
實際使用情況。
2:58.620–2:59.620
Here it is.
這裡是。
2:59.620–3:03.923
When we look into the actual usage of these convenience store restrooms,
當我們調查這些便利商店廁所的實際使用情況時，
3:03.923–3:04.840
well, there are
嗯，全國大約有
3:04.840–3:06.880
about 14,000 stores nationwide.
14,000 家商店。
3:06.880–3:09.665
Daily restroom usage, as of last November,
截至去年 11 月的每日廁所使用人數，
3:09.665–3:12.140
is reportedly about 1 million people.
據報導約為 100 萬人。
3:12.140–3:12.820
Oh.
哦。
3:12.940–3:14.940
So, I want you to think about this.
所以，我想請大家思考這個問題。
3:14.940–3:17.560
The amount of toilet paper consumed annually.
每年消耗的衛生紙數量。
3:17.560–3:19.280
It's quite a lot.
相當多。
3:19.280–3:20.940
It's a lot, isn't it?
數量很多，不是嗎？
3:20.940–3:21.940
It's amazing, isn't it?
很驚人，不是嗎？
3:21.940–3:24.680
In a word, you might not be able to fathom it.
總之，你可能無法想像。
3:24.680–3:25.940
I'll show you the answer.
我來告訴你答案。
3:25.940–3:26.940
This.
就是這個。
3:26.940–3:31.100
It's about 10 million rolls.
大約是1000萬捲。
3:31.100–3:33.720
Even 1,000 rolls would be surprising.
即使是1000捲也會讓人驚訝。
3:33.720–3:36.000
But this is about 10 million rolls.
但這可是大約1000萬捲。
3:36.000–3:38.380
So, our program looked into it.
所以，我們的程式進行了調查。
3:38.380–3:41.200
Let's assume you buy 8 rolls of toilet paper.
假設你購買8捲衛生紙。
3:41.200–3:43.720
Let's say it costs about 500 yen.
假設價格大約是500日圓。
3:43.720–3:48.500
By simple calculation, that comes to 640 million yen.
簡單計算下來，總計為6.4億日圓。
3:48.500–3:52.440
Naturally, this cost falls on the store's side.
自然，這項成本由店家承擔。
3:52.440–3:54.200
We must be aware of that.
我們必須意識到這一點。
3:54.200–3:56.055
And furthermore, since it's a restroom,
此外，因為這是洗手間，
3:56.055–3:58.620
there are burdens other than toilet paper, water bills,
除了衛生紙之外，還有水費、
3:58.620–4:01.000
electricity bills, cleaning, and inspections.
電費、清潔和檢查等負擔。
4:01.000–4:02.120
Who does all this?
誰來承擔這些呢？
4:02.120–4:04.540
It's the staff members, isn't it?
是店員們，對吧？
4:04.540–4:12.840
So, I want you to keep in mind that there are burdens in various ways.
所以，我希望你記住，各方面都有負擔。
4:12.840–4:14.719
On the other hand, Lawson says that while
另一方面，羅森表示，雖然
4:14.719–4:17.260
customers aren't required to make a purchase, doing so
顧客不需要購買商品，但這樣做
4:17.260–4:21.020
allows them to dedicate a portion of those earnings to the maintenance and upkeep of the
可以將部分收益用於洗手間的維護和管理。
4:21.020–4:24.760
restrooms.
洗手間。
4:24.760–4:28.520
And in the midst of this, a new movement is emerging.
與此同時，一股新的運動正在興起。
4:28.520–4:29.834
This is a case from Yokohama,
這是橫濱的案例，
4:29.834–4:32.680
where the city is teaming up with convenience stores to reduce
該市與便利商店合作，以減輕
4:32.680–4:34.820
the burden on both sides.
雙方的負擔。
4:34.820–4:35.820
Yeah.
是的。
4:35.820–4:39.918
Since last May, they have been providing subsidies ranging from 78,
自去年五月以來，他們為每家店提供每年
4:39.918–4:41.500
000 to 96,000 yen per store
78,000至96,000日圓的補貼
4:41.500–4:43.360
annually.
。
4:43.360–4:45.581
You might wonder why they're targeting these stores,
你可能會好奇為什麼他們針對這些店鋪，
4:45.581–4:47.160
but the goal is to turn them into public
但目標是將它們變成公共
4:47.160–4:50.380
restrooms.
洗手間。
4:50.380–4:52.293
This is because they are easy to access, and
這是因為它們容易進入，而且
4:52.293–4:54.100
the city wants to address the shortage of
該市希望解決
4:54.100–4:58.000
public toilets.
公共廁所短缺的問題。
4:58.000–5:03.380
And as for why they focused on convenience stores, here is the reason.
至於為什麼他們專注於便利商店，原因如下。
5:03.380–5:07.420
Building new facilities can cost tens of millions of yen.
建造新設施可能需要數千萬日圓。
5:07.420–5:09.498
Given the location circumstances in Yokohama,
考慮到橫濱的地點情況，
5:09.498–5:11.420
preparing a sufficient number of them would
準備足夠數量的設施
5:11.420–5:15.060
cost as much as building a whole house.
成本可能高達建造一整棟房屋的費用。
5:15.060–5:18.440
That is why they want to make effective use of existing restrooms.
這就是為什麼他們希望有效利用現有的洗手間。
5:18.440–5:19.440
Yeah.
是的。
5:19.440–5:21.790
So, we've looked at the issue of restrooms, but
所以，我們探討了洗手間的問題，但
5:21.790–5:23.960
let's wrap up by looking at the convenience
讓我們最後來看看我們視為理所當然的
5:23.960–5:26.940
store services we take for granted.
便利店服務。
5:26.940–5:27.940
Yes.
是的。
5:27.940–5:29.560
First, there are the trash cans.
首先是垃圾桶。
5:29.560–5:31.380
We just assume they'll be there, right?
我們只是假設它們會在那裡，對吧？
5:31.380–5:33.206
With these convenience store trash cans,
隨著這些便利店垃圾桶的設置，
5:33.206–5:35.240
there is a trend now of moving them from outside
現在有一種趨勢，即將它們從店外
5:35.240–5:36.560
to inside the stores.
移至店內。
5:36.560–5:39.800
That's because many people have been disposing of their household trash there.
這是因為許多人將家庭垃圾丟棄在那裡。
5:39.800–5:42.101
Then there are ashtrays, which we see less of lately,
接下來是菸灰缸，雖然現在較少見，
5:42.101–5:43.460
though their placement is up to
但其設置位置取決於
5:43.460–5:44.460
each store.
每家店。
5:44.460–5:46.774
Some stores have decided not to provide them at all,
有些店決定完全不提供，
5:46.774–5:48.280
out of consideration for passive
出於對被動吸煙
5:48.280–5:50.040
smoking and the environment.
和環境的考量。
5:50.040–5:51.720
Then there are the parking lots.
接下來是停車場。
5:51.720–5:54.280
People park there without using the store.
人們即使不使用商店也會在那裡停車。
5:54.280–5:57.580
That causes a lot of trouble, doesn't it?
這造成了很多麻煩，對吧？
5:57.580–5:59.307
Especially with the trash cans, it's just so
特別是對於垃圾桶，它們的存在
5:59.307–6:00.380
common that they're there.
是如此普遍，以至於我們習以為常。
6:00.380–6:03.620
I had completely forgotten that this is actually provided as a service.
我完全忘記了這實際上是一種服務。
6:03.620–6:04.240
What do you think?
你怎麼看？
6:04.240–6:05.240
Yeah.
是的。
6:05.240–6:06.240
Indeed.
確實如此。
6:06.240–6:10.260
We shouldn't just take convenience for granted.
我們不應該將便利視為理所當然。
6:10.260–6:12.032
We need to be mindful that so much time and
我們需要意識到，背後投入了許多人的
6:12.032–6:13.960
effort from many different people goes into
時間和精力，
6:13.960–6:17.300
it, and keep that in mind when we use convenience stores.
在使用便利店時要記住這一點。
6:17.300–6:21.560
That's right.Experts are saying the same thing.
沒錯。專家們也持相同觀點。
6:21.560–6:24.860
In Japan, we've come to take it for granted that we'll be allowed to use them.
在日本，我們已經習慣於可以使用這些設施。
6:24.860–6:28.100
We need to consider the risk that they might stop letting people use them.
我們需要考慮到它們可能不再允許人們使用的風險。
6:28.100–6:29.260
Yeah.
是的。
6:29.260–6:30.220
When you go abroad,
當你出國時，
6:30.220–6:33.460
it's very rare for shops to let you use their restrooms, so we have
商店允許你使用洗手間的情況非常少見，所以我們
6:33.460–6:36.980
to be aware that Japan is special in that regard.
必須意識到日本在這一方面的特殊性。
6:36.980–6:38.600
We should always make sure to say thank you.
我們應該始終確保說聲謝謝。
6:38.600–6:39.600
Yes.
是的。
6:39.600–6:40.000
Yes.
是的。

影片筆記：コンビニトイレ借りたら買い物する？しない？1日約100万人の利用で負担…“無料サービス”にも限界【Nスタ解説】｜TBS NEWS DIG

一句話總結

便利商店廁所雖為免費服務，但每日約 100 萬人次的使用量帶來龐大的衛生紙與隱形成本，橫濱市已開始提供補助以將便利商店轉化為公共廁所，節目呼籲民眾不應將此類服務視為理所當然，應意識到背後的人力與時間負擔並保持感激。

核心重點

  1. 使用習慣調查：約 70% 的民眾使用後會購買商品以表達感謝或避免愧疚感，近 30% 則不購買，認為這是免費服務或購買對店員反而是負擔。
  2. 龐大的成本負擔：全國約 14,000 家便利商店每日廁所使用人數達 100 萬人，每年消耗約 1,000 萬捲衛生紙，僅衛生紙成本即高達 6.4 億日圓，此外還有水電、清潔與檢查等由店員承擔的隱形成本。
  3. 歷史演變：便利商店廁所最初位於後方僅供員工使用，自 1997 年起因公眾需求開始向大眾開放並移至店內。
  4. 政府補助措施：橫濱市自去年五月起提供每間店每年 78,000 至 96,000 日圓的補助，旨在將便利商店轉化為公共廁所，以解決公共廁所不足及新建設施成本高昂的問題。
  5. 其他服務提醒：節目提醒觀眾，便利商店提供的垃圾桶（現多移至店內）、香菸灰燼缸及停車場等服務背後均有隱形成本，不應視為理所當然。

詳細大綱

1. 便利商店廁所使用習慣調查

2. 便利商店廁所的歷史與規模

3. 減輕負擔的措施與橫濱市案例

4. 便利商店其他被視為理所當然的服務

工具 / 模型 / 名詞整理

操作流程整理

  1. 確認店內是否有「歡迎使用」標示。
  2. 若有標示，詢問店員後使用廁所。
  3. 使用完畢後，選擇是否購買商品（約 70% 購買，近 30% 不購買）。
  4. 離開時說聲謝謝（無論是否購買）。

值得注意的限制或風險

逐字稿辨識疑點

可延伸追問

生字列表

生字讀音類型中文
token of thanksトークン・オブ・サンクス名詞句感謝的表示、謝禮
guiltyギルティ形容詞內疚的、有罪感的
facilitiesファシリティーズ名詞設施、設備
inconvenienceインコンビニエンス名詞不便、麻煩
mindsetマインドセット名詞心態、思維模式
empty-handedエンプティ・ハンドド形容詞空手的、一無所獲的
gratitudeグラティチュード名詞感激、感恩
earningsアーニングス名詞收益、收入
burdenバーデン名詞負擔、重擔
subsidiesサブシディーズ名詞補貼、補助金
shortageショートテージ名詞短缺、不足
troubleトラブル名詞麻煩、糾紛
effortエフォート名詞努力、精力
riskリスク名詞風險
specialスペシャル形容詞特殊的、特別的
awareアウェア形容詞意識到的、知曉的
take for grantedテイク・フォー・グラント動詞片語視為理所當然
mindfulマインドフル形容詞留心的、注意的

生字解說

token of thanks トークン・オブ・サンクス

名詞句 · N2

意思：感謝的表示、謝禮

解說：指為了表達感謝而贈送的小禮物或做出的舉動。在便利商店情境中，指購買商品作為使用廁所的謝禮。

影片原句
do you buy something as a token of thanks
您會購買些東西作為感謝，
延伸例句
彼は訪問のtoken of thanksとして花束を持ってきた。
他作為拜訪的謝禮，帶了一束花來。

guilty ギルティ

形容詞 · N2

意思：內疚的、有罪感的

解說：形容因做了某事而感到良心不安或愧疚的心情。

影片原句
I would feel guilty just using the restroom.
我覺得光是使用洗手間就會感到內疚。
延伸例句
お金を借りて返さないのは、guiltyな気持ちになる。
借錢不還會讓人感到內疚。

facilities ファシリティーズ

名詞 · N2

意思：設施、設備

解說：指為了特定目的而設置的建築物或設備。

影片原句
Since I'm using their facilities, I always buy at least a cheap snack.
既然使用了他們的設施，我總是會至少買個便宜的零食。
延伸例句
このホテルは最新のfacilitiesを備えている。
這家酒店配備了最新的設施。

inconvenience インコンビニエンス

名詞 · N2

意思：不便、麻煩

解說：指造成困難或麻煩的情況。

影片原句
actually be an inconvenience for the staff.
對店員造成不便。
延伸例句
遅刻は他の人にinconvenienceをかける。
遲到会給其他人帶來不便。

mindset マインドセット

名詞 · N2

意思：心態、思維模式

解說：指一個人看待事物或處理問題的固定思維方式。

影片原句
What is your mindset?
您的想法是什麼？
延伸例句
成功するためのmindsetを持つことが重要だ。
擁有成功的思維模式很重要。

empty-handed エンプティ・ハンドド

形容詞 · N2

意思：空手的、一無所獲的

解說：指沒有帶任何東西或沒有達成任何成果。

影片原句
rather than leaving empty-handed, I'd buy something
我覺得與其空手離開，不如買點東西
延伸例句
彼は空手では帰らないと決意した。
他決心不空手而歸。

gratitude グラティチュード

名詞 · N2

意思：感激、感恩

解說：指對他人的幫助或恩惠表示感謝的心情。

影片原句
to express my gratitude.
來表達我的感激之情。
延伸例句
彼の援助に対するgratitudeを表現した。
表達了對他的援助的感激之情。

earnings アーニングス

名詞 · N2

意思：收益、收入

解說：指通過工作或投資獲得的金錢。

影片原句
allows them to dedicate a portion of those earnings to the maintenance
可以將部分收益用於洗手間的維護
延伸例句
彼の月間のearningsは増加している。
他每月的收入在增加。

burden バーデン

名詞 · N2

意思：負擔、重擔

解說：指沉重的責任、費用或壓力。

影片原句
reduce the burden on both sides.
減輕雙方的負擔。
延伸例句
税金は市民の大きなburdenだ。
稅收是市民的巨大負擔。

subsidies サブシディーズ

名詞 · N2

意思：補貼、補助金

解說：指政府或機構為了支持某項事業而提供的資金援助。

影片原句
they have been providing subsidies ranging from
他們為每家店提供每年...的補貼
延伸例句
農家は政府のsubsidiesに依存している。
農民依賴政府的補貼。

shortage ショートテージ

名詞 · N2

意思：短缺、不足

解說：指數量不足或缺乏某種資源。

影片原句
address the shortage of public toilets.
解決公共廁所短缺的問題。
延伸例句
水不足は深刻なshortageだ。
缺水是嚴重的短缺問題。

trouble トラブル

名詞 · N2

意思：麻煩、糾紛

解說：指困難、問題或令人困擾的情況。

影片原句
That causes a lot of trouble, doesn't it?
這造成了很多麻煩，對吧？
延伸例句
彼はトラブルを起こしやすい。
他容易惹麻煩。

effort エフォート

名詞 · N2

意思：努力、精力

解說：指為了達成目標而付出的力氣或嘗試。

影片原句
so much time and effort from many different people goes into it
背後投入了許多人的時間和精力
延伸例句
成功には多大なeffortが必要だ。
成功需要巨大的努力。

risk リスク

名詞 · N2

意思：風險

解說：指可能發生的危險或不利情況的可能性。

影片原句
consider the risk that they might stop letting people use them.
考慮到它們可能不再允許人們使用的風險。
延伸例句
投資には常にriskが伴う。
投資總是伴隨風險。

special スペシャル

形容詞 · N2

意思：特殊的、特別的

解說：指與眾不同、獨特或非凡的性質。

影片原句
Japan is special in that regard.
日本在這一方面的特殊性。
延伸例句
彼女は特別な才能を持っている。
她擁有特殊的才能。

aware アウェア

形容詞 · N2

意思：意識到的、知曉的

解說：指對某事有認知或察覺。

影片原句
we have to be aware that Japan is special in that regard.
必須意識到日本在這一方面的特殊性。
延伸例句
彼は自分の間違いにawareだった。
他意識到自己的錯誤。

take for granted テイク・フォー・グラント

動詞片語 · N2

意思：視為理所當然

解說：指認為某事是必然的或正常的，從而不去珍惜或感謝。

影片原句
We shouldn't just take convenience for granted.
我們不應該將便利視為理所當然。
延伸例句
健康をtake for grantedにしてはいけない。
不要將健康視為理所當然。

mindful マインドフル

形容詞 · N2

意思：留心的、注意的

解說：指對某事保持關注或警惕。

影片原句
We need to be mindful that so much time and effort
我們需要意識到，背後投入了許多人的時間和精力
延伸例句
彼は環境にmindfulな生活を送っている。
他過著對環境留心的生活。

句型解說（含實例）

as a token of thanks

意思：作為感謝的表示

接續：as a token of thanks + [名詞/動詞原形]

解說：用於說明做某事的目的或理由，即為了表達感謝。

影片原句
do you buy something as a token of thanks
您會購買些東西作為感謝，
實例
  1. 彼は挨拶として、小さな贈り物を渡した。
    他作為問候，遞上了一份小禮物。
  2. 彼女は謝罪として、手紙を書いた。
    她作為道歉，寫了一封信。

rather than A, B

意思：與其A，不如B

接續：rather than + [動詞原形/名詞], + [動詞原形/名詞]

解說：表示選擇後者B而非前者A，強調對B的偏好。

影片原句
rather than leaving empty-handed, I'd buy something
我覺得與其空手離開，不如買點東西
實例
  1. Rather than waiting, let's go now.
    與其等待，我們現在就走吧。
  2. Rather than complaining, he took action.
    他沒有抱怨，而是採取了行動。

put oneself in the shoes of

意思：設身處地為...著想

接續：put oneself in the shoes of + [人]

解說：比喻站在對方的立場思考問題，理解對方的感受。

影片原句
I've really put myself in the shoes of those who work at convenience stores.
真的設身處地為便利商店的工作人員著想了。
實例
  1. You should put yourself in the shoes of the customer.
    你應該設身處地為顧客著想。
  2. Put yourself in my shoes and see how you feel.
    設身處地為我想想，看看你感覺如何。

take for granted

意思：視為理所當然

接續：take + [名詞] + for granted

解說：指認為某事是必然的或正常的，從而不去珍惜或感謝。

影片原句
let's look at the convenience store services we take for granted.
讓我們最後來看看我們視為理所當然的便利店服務。
實例
  1. Don't take your health for granted.
    不要將你的健康視為理所當然。
  2. We often take clean water for granted.
    我們經常將乾淨的水視為理所當然。

be mindful that

意思：意識到...、留心...

接續：be mindful that + [句子]

解說：提醒某人要注意或考慮某事，保持警惕或關注。

影片原句
We need to be mindful that so much time and effort from many different people goes into it
我們需要意識到，背後投入了許多人的時間和精力
實例
  1. Be mindful that the deadline is tomorrow.
    請留意截止日期是明天。
  2. You should be mindful of your words.
    你應該留心你的言語。

come to + [動詞原形]

意思：逐漸變得...、開始...

接續：come to + [動詞原形]

解說：表示隨著時間推移，狀態或認知發生變化，逐漸達到某種狀態。

影片原句
In Japan, we've come to take it for granted that we'll be allowed to use them.
在日本，我們已經習慣於可以使用這些設施。
實例
  1. I came to understand the importance of education.
    我逐漸明白了教育的重要性。
  2. He came to love classical music.
    他逐漸喜歡上了古典音樂。

be required to + [動詞原形]

意思：被要求...、必須...

接續：be required to + [動詞原形]

解說：表示有義務或規定去做某事。

影片原句
customers aren't required to make a purchase
顧客不需要購買商品
實例
  1. Employees are required to wear uniforms.
    員工必須穿著制服。
  2. You are required to show your ID.
    你必須出示身份證。

up to + [人/名詞]

意思：取決於...、由...決定

接續：up to + [人/名詞]

解說：表示決定權或責任在於某人或某事物。

影片原句
their placement is up to each store.
但其設置位置取決於每家店。
實例
  1. The decision is up to you.
    決定權在你。
  2. It's up to the manager to approve the budget.
    批准預算由經理決定。